Hey I've been working with the ServiceNow platform since 2014, and I've seen the platform evolve from a powerful ITSM tool to the massive workflow engine it is today.

My background is in system administration and architectural planning. I've been the guy who had to keep the lights on and then had to build a whole new house on top of the foundation. I specialize in looking at a company's whole process—IT, HR, Customer Service—and making sure the platform is running efficiently across the board. If your system is slow, confusing, or costing too much to maintain, I’m your guy. I don't just build; I optimize and govern for the long haul.