Udemy participates in the TRUSTe privacy program and adheres to TRUSTe Certification Standards. For more information please refer to the TRUSTe website.
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The Services may contain links to Third Party Platforms. If You use Our Services on or through a Third Party Platform, including via any Wireless Devices, Your privacy will also be subject to the privacy policies and terms of service of the Third Party Platform.
We do not control and are not responsible for the terms of service, privacy policies and/or practices of any Third Party Platform You may use to access the Services, and You should review the policies and agreements of such Third Party Platforms carefully.
We recognize the privacy interests of children and We encourage parents and guardians to take an active role in their children's online activities and interests. We do not knowingly collect personal information from children under 13. Children under the age of 13 should not use or attempt to use our Websites or Services and if you are under 13, please do not attempt to use our Services or send any information about yourself to Udemy. If We learn that We have collected personal information from a child under 13, We will delete such information.
Parents who believe that Udemy might have any information from or about a child under the age of 13 may submit a request to email@example.com and request that the information be removed.
Udemy does not currently retain credit card numbers internally. We partner with payment providers such as PayPal and others. All direct payment gateways like Paypal, adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information.
Udemy may collect different information from or about You depending on the manner in which You use the Services. The following examples are provided to help You better understand the information We may collect through Your use of the Services:
1. Information Received Through Your Third Party Platform Account
When You use Our Services through a Third Party Platform, such as Facebook, You allow Us to access and/or collect certain information from Your Third Party Platform profile/account (such as Your Facebook or Google account) as permitted by the terms of Your agreement and Your privacy settings with the Third Party Platform. The information You allow Us to access and collect varies depending on the site or service You use, as well as the terms of the Third Party Platform and Your privacy setting thereon. By way of example only, We may access and/or collect some or all of the following information from Your Third Party Platform account when You register or use the Services on or through a Third Party Platform:
(collectively "Third Party Platform Information")
Additionally, You may be able to select a username ("UserName"). Please note, Your UserName will be publically viewable by others who have access to the Services, and in some instances may be viewable to others who have not signed up to use the Services. We are not responsible for Your UserName and the manner in which it may be used by third parties.
When You sign up to use the Services, We may assign You a unique identifying number ("ID Number) which may be publicly displayed to other Users.
2. Information Received Through Your Wireless Device: Push Notifications
If You use the Services on or through a Wireless Device, We may, in accordance with the terms of any applicable agreement with the Wireless Device carrier (and as allowed by Your privacy settings) collect certain information such as Your unique device identifier (a number automatically assigned to Your mobile or wireless device), device type, operating system version and information You may choose to provide or share, such as Your e-mail address (collectively "Mobile Information").
We do not ask for, access or track any precise location-based information from Your Wireless Device.
We may send push notifications to Your mobile device to provide updates and other relevant messages. You can manage push notifications from the "options" or "settings" page for the mobile application. To ensure You receive proper notifications, We will need to collect certain information about Your device such as operating system and User identification information.
We use mobile analytics software to allow Us to better understand the functionality of our Services on Your phone. This software may record information such as how often You use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information We store within the analytics software to any personally identifiable information You submit within the mobile application.
3. Information You Provide To Us Directly
When You sign up for the Services (including through a Third Party Platform) We will collect any information You provide to Us directly such as the following:
Registration Information: In order to use certain features of the Services, such as purchasing or registering for a Course, You are required to register for an Account, and in that case, We will collect and store any registration You share with Us, such as Your date of birth, age, e-mail address, password and other information (or if You are enrolling in our Udemy for Business program, Your company's name, e-mail address as well as telephone and address information) that helps Us to confirm Your access to Your Account and understand more about who You are ("Registration Information").
Profile Information: For some Services, You may also have the option of providing additional information about Yourself ("Profile Information") to create a User profile ("Profile") that will be publically viewable by others. You should exercise care and caution in creating Your Profile as Your Profile, including Your Profile Information, will be publically viewable to others. Udemy is not responsible for the information You supply in Your Profile/and or the manner in which it is used by others.
You hereby grant Udemy a non-exclusive right and license to reproduce, distribute, publicly perform, offer, market and otherwise use and exploit the Submitted Content and Shared Content.
You hereby consent to Udemy providing Registration Information and/or Profile Information to Instructors as part of the Course Information when You enroll in a Course. Instructors may have other uses for Course Information. It is Your responsibility when You enroll in a Course to confirm what uses the Instructor will make of Your Profile and Registration Information. Udemy does not control these uses and is therefore not liable for the uses by Instructors.
If You make any purchases through our Services, such as Courses, We may collect certain information regarding Your purchase (such as Your name and zip code) as necessary to process Your order, and You will be required to provide certain payment and billing information directly to our payment processing partners, including but not limited to Your name, credit card information, billing address and zip code. We do not directly access, store or collect Your credit card information, and We will not use the payment information We collect except as needed to fulfill Your purchase and/or communicate with You regarding Your transaction.
We may also employ web beacons or other technology for a variety of reasons such as: (i) allowing Us to know if a certain page was visited or whether an e-mail was opened; (ii) allowing Us to advertise more efficiently by excluding our current Users from certain promotional messages or identifying the source of a new installation.
Udemy uses the following types of cookies:
Preferences. We use preferences cookies to remember information about Your browser and how you prefer to use Our Service, i.e. to remember Your preferred settings that affect the experience of how Our Services look to You or behave when You access and/or use them, such as Your preferred language. Preference cookies make Your experience of interacting with Our Services more functional and customized to suit Your preferences.
Security. We use security cookies to enable You to log-in and access Our Service, to protect Your Account against fraudulent log-ins by others, and help detect, fight, and protect against abuse or unauthorised usage of Your Account.
Functional. We use functional cookies to make the experience of using Our Services better, like remembering the volume You like your videos to play at.
Session State. We use session cookies to collect information about how You interact with Our Service, to help Us improve Our Services We provide You as well as improve Your browsing experience. We also use session cookies to remember Your log-in details and to be able to process Your purchases of Courses. These are deemed strictly necessary to the working of the Services. If these are disabled, then various functionalities of our Services will be broken.
Analytics. We use analytics cookies, such as Google Analytics, to better understand how Our Services are being used in order to improve User experience. Such User data generated is all anonymous and not linked to personally identifiable information. You can find out more about Google's position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html .
Udemy may use the information We collect through Your use of the Services for a variety of purposes, primarily related to providing and improving the quality of our Services. For example, We may use the information We collect in the following ways:
as We, in Our sole discretion, otherwise determine to be necessary or required to ensure the safety and/or integrity of Our Users, employees, third parties, members of the public, and/or our Services. We also use Your personal information to link or combine User information with other personal information.
1. Safety, Security, Cooperation with Law Enforcement, & Compliance with Legal Obligations
2. Third Party Business Partners, Service Providers, Contractors or Agents
We may share Your information with third party companies that perform services on Our behalf, including payment processing, order fulfillment, data analysis, marketing services, e-mail campaigns, hosting services, and customer service. While providing the services for Us, these companies may access Your personal information, and are required to use it solely as directed by Us for the purpose of Our requested service. We may also share Your information with third party companies that we partner with to provide certain services to You in connection with the Services, including but not limited to Estacio, Benesse or other similar partners.
3. Business Transfers, Sales, Mergers, or Divestitures
In the event that Udemy undergoes a business transition, such as a merger, acquisition, corporate divestiture or dissolution (including bankruptcy), or a sale of all or a portion of its assets, We may share, disclose or transfer all of Your information, including personal information, to the successor organization in such transition.
We may share Your information in connection with any promotion You enter on or through the Services, as necessary to administer, market, sponsor, or fulfill the promotion or as required by applicable laws, rules or regulations (for example, to provide winners' lists or make required filings as appropriate) or in accordance with the applicable rules of the promotion/sweepstakes You enter.
5. With Your Permission
6. Advertising of Third Party Products/Services
While we do not currently offer advertising on the Services, if we do offer advertising in the future, we may use and share with third party advertisers (and other third parties) certain Technical Information and/or Aggregate Information to show general demographic and preference information among our Users. We may also allow advertisers to collect Technical Information or Aggregate Information, which they may share with Us, through the use of tracking technologies like cookies and web beacons. The information collected may be used to offer You targeted ad-selection and delivery in order to personalize Your User experience by increasing the likelihood that advertisements for products and services You see will appeal to You, a practice known as behavioral advertising, and to undertake web analytics (i.e. to analyze traffic and other end User activity to improve Your experience). To learn more about behavioral advertising or to opt-out of this type of advertising for participating ad networks, You can visit the Network Advertising Initiative website. If You are located in the European Union and would like to opt- out, please visit, this page. Please note this does not opt You out of being served ads. You will continue to receive generic ads.
7. Social Media Features
Udemy takes commercially reasonable security measures to protect against unauthorized access to, or unauthorized alteration, disclosure or destruction of, sensitive data that You share and We collect and store. These security measures may include practices such as keeping Your sensitive data on a secured server behind a firewall, transmitting sensitive information (such as a credit card number) entered on Our Services using secure socket layer technology (SSL), internal reviews of Our data collection practices and platforms, as well as physical security measures to guard against unauthorized access to systems where We store Your information. Unfortunately, however, no system can be 100% secured, and We cannot guarantee that communications between You and Udemy, the Services, or any information provided to Us in connection with the information We collect through the Services will be free from unauthorized access by third parties. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of User information at any time. Your password is an important component of Our security system. As such, it is Your responsibility to protect it. Do not share Your password with any third parties. If Your password has been compromised for any reason, You should change it immediately and contact firstname.lastname@example.org with any concerns.
As discussed, You can always choose not to provide certain information to Us but You may not be able to use certain features of the Services. If You do not wish to receive promotional communications from Us, You can opt- out by: (i) following the unsubscribe instructions provided in the promotional communication You receive; or (ii) managing Your e-mail preferences by signing into Your Account on the Udemy.com site, clicking on the Account Settings link in under Your Profile button in the site header, and navigating to the Notifications tab.
Please note that despite Your opt-out choice or indicated email preferences, We will still send You administrative messages regarding the Services, including, for example, administrative confirmations, order confirmation, important updates regarding the Services, and notices regarding our policies.
Because consumers are often unaware that their do-not- track beacons are active, do-not-track does not frequently reflect the actual preferences of Our Users. Accordingly, Udemy does not respond to the federal do-not- track signal. If You would like to receive no promotional communication from Udemy, You are free to follow the procedure described in the previous section to unsubscribe.
You may access and update Your information that Udemy collects and maintains in the following ways:
1. Information We Receive from a Third Party Platform or Wireless Device
2. Information We Receive Directly from You
You may update the information You provide directly to Udemy by logging into Your Account and updating Your Account information.
3. Right of Access to Your Information
You may also submit any requests for access to Your personal data to email@example.com or in writing to Attn Privacy/Legal Udemy, Inc. 600 Harrison Street, 3rd Floor, San Francisco, CA 94107. Please allow up to thirty (30) days for a response.
1. Deactivating Your Account
If You are a Student, and wish to delete Your Student Account, You may do so by following the steps provided in the following Student instructions page.
If You are an Instructor, and wish to delete Your Instructor Account, You may do so by following the steps provided in the following Instructor instruction page.
Should You require any assistance or encounter any difficulty in deleting Your Account You may also contact Us via email at firstname.lastname@example.org or via our Support Center, and We will make commercially reasonable efforts to respond to Your request within 24 hours.
2. Account Terminated or Deleted
Please be aware that even after Your Account is terminated or deleted some or all of Your information may still remain visible to others, including but not limited to any information that has been: (a) incorporated into others User's content, comments, postings, submissions, including but not limited to Course comments ; (b) copied, stored or disseminated by other Users; (c) shared or disseminated by You or others such as in a Public Posting; or (4) posted on a Third Party Platform. A request to delete and/or termination of Your Account will not result in the removal of information collected and already put in aggregate form or information that cannot, in Our sole discretion, be removed without undue burden to Udemy. Udemy is not able and/or obligated to remove any of Your information from a Third Party Platform.
Udemy stores information about visitors to Our Services and Users on servers located in the United States. If You are using the Services from outside the United States and the European Union, please know the data and personal information You submit will be transferred to and stored in servers in the United States or other countries. The data protection and other laws of the United States and/or other countries might not be as comprehensive as those in Your country. By submitting Your data and/or using Our Services, You consent to the transfer, storing, and processing of Your data in and to the United States.
Personal data collected within Switzerland and the European Economic Area ("EEA") may be transferred to, and stored at, a destination outside of Switzerland and the European Economic Area ("EEA"). The data We hold may also be processed by employees operating outside of Switzerland and the EEA who work for Us or one of our affiliates or for one of Our vendors. Such staff may be engaged in, among other things, (i) the processing of transactions and Your payment details and (ii) the provision of support services. By submitting Your personal data or engaging in Udemy Courses, You agree to this transfer, storing or processing.
California residents have the right to receive: a) information identifying any third party company(ies) to whom Udemy may have disclosed (within the previous calendar year) personal information pertaining to You and Your family for that company's direct marketing purposes; and b) a description of the categories of personal information disclosed. If You are a California resident and wish to obtain such information, submit a request to Us at email@example.com with "Request for California Privacy Information" as the subject line and in the body of Your message. Please be aware that not all information sharing is covered by requirements and only information on covered sharing will be included in Our response. Please also note that under California law, businesses are only required to respond to a customer request once during any calendar year.
Designee: Dennis Yang, CEO