Pass the Cisco CCNA Voice 640-461 exam (ICOMM) Downloadable

Detailed, practical and in-depth explanations and demonstrations of Cisco UC products. David has taught UC for >10 years
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  • Lectures 87
  • Length 24.5 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
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About This Course

Published 9/2013 English

Course Description

Take your CCNA certification to the next level by getting certified in the still greatly in demand area of Voice over IP.

We don’t just browse over topics in our training, but provide detailed explanations and lots of hands on demonstrations.

Please read the course reviews to see what customers thought about the course:

"This is the most comprehensive CCNA Voice course on the market"

"I have tried most of them: CBT Nuggets, IPexpert, Trainsignal and (and in my opinion) one of the worst on the market -> INE but David's CCNA Voice is wonderful. It is very structured; to the point; with filled with a lot more Voice fundamentals than you need for the exam but very useful for the real-life experience. Thank you Dave for such comprehensive course."

The main products the course covers are:

· Cisco Unified Communications Manager (CUCM)

· Cisco Unified Communications Manager Express (CUCME)

· Cisco Unity Connection (CUC)

· Cisco Unified Presence (CUP)

We go into much more detail than the Cisco Certification exam with many real world examples and demonstrations.

The course consists of over 33 videos and over 23 hours of video training. You can DOWNLOAD the videos.

We have also added some bonus material to help you understand complicated voice topics.

OUR FOCUS: Practical, hands-on demonstrations using the equipment. We don't just talk about a topic. We demonstrate it using multiple phones communicating with CUCM or CUME or Unity Connection etc. Watch the calls be set up, transferred, torn down and so forth in real time.

I have taught this course live and the biggest issues are:

1) Limited time.

2) A great deal of content

This video course allows me to explain and demonstrate concepts in far greater detail than would be possible in a 5 day course. There isn't enough time to explain all the concepts properly in a standard instructor lead course. However, here I am able to do that. I have even added some additional content from the CVOICE course to explain and demonstrate more advanced concepts.

Why pay $3,695 for an instructor led course (with some companies) when you can get all the content here for $97?

And watch as many times as you like, watch on your iPad and even download all the videos!

What are the requirements?

  • To become CCNA Voice certified, Cisco prerequisites are: Any valid Cisco CCENT, CCNA Routing and Switching or any Cisco CCIE certification can act as a prerequisite.
  • However, the course will also help you for the real world

What am I going to get from this course?

  • By the end of this course, you should be comfortable with Cisco Unified Communications and Collaboration technologies.
  • And of course, you will be well prepared for the CCNA Voice 640-461 exam.

What is the target audience?

  • This course is designed for individuals looking to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction and Welcome
Introduction and Welcome
Preview
08:47
Section 2: UCS Overview and Voice Basics
19:41

UCS Overview

  • Business challenges today
  • Benefits of Cisco Unified Communications
  • UCS Best practices
  • Cisco SRND Guide Overview
    • Networking
    • Call Routing
    • Call Control
    • Applications & Services
    • Operations & Serviceability
  • Small Business Voice Systems
    • SPA9000 Voice System
    • SPA400 Voicemail System
20:56
  • UCS Overview Cont.
    • Cisco 1861 ISR Router
    • SBCS
    • Uc500
    • CUCME
    • CUCM BE 300
    • CUCM BE 5000
    • CUCM BE 6000
    • Cisco Unified Communications Manager CUCM (Call Manager)
    • Introduction to applications
      • Cisco Unity Connection (CUC)
      • Cisco Unity Express (CUE)
      • Cisco Unified Contact Center Express
      • Cisco Unified Contact Center
      • Cisco Unified Meetingplace
      • Cisco Emergency Responder
      • Cisco Unified Presence
      • Cisco Unified Mobility
      • Cisco Telepresence
16:15
  • Voice Introduction Part 1a
    • Foundations of traditional voice technologies
    • Voice sound recreation
    • History of voice
    • First voice call
    • Carbon Microphone
    • Early telephone systems
    • N squared rule
    • Tip and Ring
    • Manual early switching systems
    • Automatic switching systems
13:38
  • Voice Introduction Part 1b
    • Telephone components – hybrid, switch hook, on hook, off hook, side tone, ringer, dialer
    • Supervisory signaling
    • Call Progress tones
    • Addressing – Pulse Dialing and DTMF
    • Information Signaling
17:45

Voice Introduction Part 2a

  • Local Loop
  • Central Office Switch
  • PABX / PBX
  • Line vs Trunk
  • DID / DOD Trunks
  • Foreign exchange office (FXO) ports
  • Foreign exchange station (FXS) ports
  • Ear and mouth / Earth and Magneto (E&M) ports
  • RJ-11, RJ-48 ports
  • On hook / off hook indications
    • Loop Start
    • Ground Start
    • Immediate Start
    • Delay Start
    • Wink Star
11:47

Voice Introduction Part 2b On hook / off hook indications

  • Loop Start
  • Ground Start
  • Immediate Start
  • Delay Start
  • Wink Start
11:10
  • Voice Introduction Part 2c
    • Ear and mouth / Earth and Magneto (E&M) ports
    • RJ-11, RJ-48 ports
    • On hook / off hook indications
      • Loop Start
      • Ground Start
      • Immediate Start
      • Delay Start
      • Wink Start
    • Cadence and Ringing
    • Analog Voice Call flow
14:47

Digital Voice and Digital Circuits Part 1a

  • Analog to Digital Conversation
  • Issues with Analog voice
  • Noise Distortion and Attenuation
  • Sampling
  • Quantization
17:43
  • Digital Voice and Digital Circuits Part 1b
    • Sampling
    • Quantization
    • Encoding
    • Compression
    • Codecs
    • Linear / Uniform Quantization
    • Companding
    • PAM, PCM, ADPCN, G.711ulaw/mulaw, G.711alaw, G.722, iLBC, G.729, G.728, G,729a, G.729b, G.729ab
    • DSPs, PVDMs
    • Niquest Theorem
    • Wave Form codecs
    • Source Codecs
16:57

Digital Voice and Digital Circuits Part 1c

  • Wave Form codecs
  • Source Codecs
  • Hybrid Codecs
  • LD-CELP, CS-ACELP
  • Voice Activity Detection (VAD), Comfort Noise Generation (CNG)
  • Mean Opinion Score (MOS)
  • Perceptual Speech Quality Measurement (PSQM)
  • Perceptual Evaluation of Speech Quality (PESQ)
  • Perceptual Evaluation of Audio Quality (PEAQ)
17:41
  • Digital Voice and Digital Circuits Part 2a
    • G.722 and high definition voice
    • iLBC
    • G.729 and G.729a
    • Codec Complexity – low, medium and high
    • CUCM Codec selection choice
    • DSP Calculation
    • Codec Bandwidth Calculations
16:24

Digital Voice and Digital Circuits Part 2b

  • Codec Bandwidth Calculations
  • Digitized voice packetization and headers – IP, UDP, RTP
  • Voice sample sizes
  • Layer 2 header sizes and voice bandwidth – Ethernet, PPP, FRF.12 and MLP
  • IP, UDP and RTP Header sizes
  • Cisco Codec Calculator
  • RTP Header Compression
  • RTP and RTCP explained
12:49
  • Digital Voice and Digital Circuits Part 2c
    • Digitized voice packetization and headers – IP, UDP, RTP
    • Voice sample sizes
    • Layer 2 header sizes and voice bandwidth – Ethernet, PPP, FRF.12 and MLP
    • IP, UDP and RTP Header sizes
    • Cisco Codec Calculator
    • RTP Header Compression
    • RTP and RTCP explained
    • SRTP
    • VAD and CNG
18:28
  • Digital Voice and Digital Circuits Part 3a
    • Time Division Multiplexing
    • T1 / DS1
    • E1
    • BRI
    • Channel Associated Signaling (CAS) / D4
    • Common channel signaling (CCS)
    • DS0
16:00

Digital Voice and Digital Circuits Part 3b

  • Time Division Multiplexing
  • T1 / DS1
  • E1
  • BRI
  • Channel Associated Signaling (CAS) / D4
  • Common channel signaling (CCS)
  • DS0
  • T1, E1, BRI speeds
  • Framing, channels / timeslots and bits
  • Robbed Bit Signaling / ABCD bits
  • Superframe (SF), Extended Superframe (ESF) and Multiframe
16:28
  • Digital Voice and Digital Circuits Part 3c</b>
    • T1, E1, BRI speeds
    • Framing, channels / timeslots and bits
    • Robbed Bit Signaling / ABCD bits
    • Superframe (SF), Extended Superframe (ESF) and Multiframe
    • ISDN Q.921, Q.931
    • B channel, D channel
    • TEI, LAPD
    • Supplementary features
    • DPNSS, Q.SIG, SS7


Section 3: VoIP Infrastructure Requirements and Phone Start-up Process
15:00

VoIP Infrastructure Requirements and Phone Start-up Process Part 1a

  • Phone Power options
    • Power Cube
    • Mid Span power injector
    • Cisco Power over Ethernet (POE)
    • 802.3af (POE)
    • 802.3at (POE+)
15:33

VoIP Infrastructure Requirements and Phone Start-up Process Part 1b

  • Powered Device detection
  • Power negotiation
  • Phone power requirements
  • Power demonstration
  • Voice VLAN negotiation – CDP / LLDP
  • Native VLAN
  • Voice VLAN configuration demonstration
  • Single VLAN access port
  • Trunk Port
  • Multiple VLAN access port
  • 802.1p VLAN Zero
  • 801.Q frame explained – TPID, PRI/COS, CFI, VLAN ID
15:56

VoIP Infrastructure Requirements and Phone Start-up Process Part 1c

  • Voice VLAN negotiation – CDP / LLDP
  • Native VLAN
  • Voice VLAN configuration demonstration
  • Single VLAN access port
  • Trunk Port
  • Multiple VLAN access port
  • 802.1p VLAN Zero
  • 801.Q frame explained – TPID, PRI/COS, CFI, VLAN ID
  • IP Communicator / Softphone VLAN configuration
23:31
  • VoIP Infrastructure Requirements and Phone Start-up Process Part 2
    • IP address allocation – manual / DHCP
    • DHCP server configuration – option 150
    • CUCM DHCP configuration
    • TFTP explained and configuration
    • Configuration files explained
    • Skinning Client Control Protocol (SCCP) explained
    • Session Initiation Protocol (SIP) explained
Section 4: Dial Peers and CUCME Initial Configuration
17:36

Dial Peers and CUCME Initial Configuration Part 1a

  • Voice (VIC) cards vs WIC cards
  • show voice port summary
  • Dial peer configuration – pots & voip
    • “destination-pattern”
    • Port
    • “session target ipv4″
  • “show dial-peer voice summary”
  • “csim start”
  • “show voice call summary”
  • Destination pattern options
  • Digit stripping
  • “debug vpm signal”
13:46

Dial Peers and CUCME Initial Configuration Part 1b

  • Dial peer configuration – pots & voip
    • “destination-pattern”
    • Port
    • “session target ipv4″
  • “show dial-peer voice summary”
  • “csim start”
  • “show voice call summary”
  • Destination pattern options . T []
  • Digit stripping
  • “debug vpm signal”
  • Hidden dial peers
  • Inline Power / POE explained
  • “show power inline”
10:35

Dial Peers and CUCME Initial Configuration Part 1c

  • Destination pattern options .
  • Digit stripping
  • “debug vpm signal”
  • Hidden dial peers
  • Inline Power / POE explained
  • “show power inline”
  • VLAN configuration and IP Addressing – Voice VLAN and Data VLAN
  • DHCP configuration – option 150, default gateway
  • TFTP configuration
14:48

Dial Peers and CUCME Initial Configuration Part 2a

  • Telephony Service
  • Max-ephones
  • Max-dn
  • IP source-address
  • Create cnf-files
  • More system – how to view configuration files on the TFTP server
  • XMLDefault.cnf.xml
  • Ephone-dn configuration
  • Ephone configuration
14:01

Dial Peers and CUCME Initial Configuration Part 2b

  • Ephone configuration
  • “show ephone” command
  • Using “debug vpm signal” with Cisco IP phones
  • EFXS explained
  • Hidden dial peers
  • Auto assign telephone numbers
  • Codec selection
  • “show call active voice brief” command
16:34
  • Dial Peers and CUCME Initial Configuration Part 2c
    • Incoming call legs
    • Outgoing call legs
    • Outgoing dial peer matching
    • Incoming dial peer matching
      • incoming called-number (DNIS)
      • answer-address (ANI)
      • destination-pattern
      • port
      • dial-peer 0
12:04

Dial Peers and CUCME Initial Configuration Part 2d

  • Outgoing dial peer matching
  • Incoming dial peer matching
    • incoming called-number (DNIS)
    • answer-address (ANI)
    • destination-pattern
    • port
    • dial-peer 0
  • “debug voice ccapi inout” command
  • Incoming call leg demonstrations
  • Dial peer 0 explained and options
  • Preference command
  • Codec selection
Section 5: CUCM Initial Configuration
16:16

CUCM Initial Configuration Part 1a

  • CUCM menu overview and walkthrough
  • Required Services
    • DHCP
    • TFTP
    • Cisco CallManager
  • Cisco Unified Serviceability explained
  • Removal of DNS
  • SSH CLI access
  • CUCM CLI options
    • Show commands
    • Set commands
    • Ping
    • Utils commands
  • CUCM Services explained
13:11

CUCM Initial Configuration Part 1b

  • CUCM Services explained
  • Cisco Unified OS Administration explained
    • Show
    • Hardware
    • Software
    • Settings
    • IP
    • NTP Servers
    • Time
    • Version
    • Security
    • Software upgrades
    • Install / Upgrade
    • Services
    • Ping
    • Remote Support
  • Disaster Recovery System explained
  • Backup
    • Show
    • Backup device
    • Scheduler
    • Manual
    • Restore
    • Restore Wizard
  • Cisco Unified Reporting explained
    • System Reports
    • Unified CM Cluster Overview
    • Unified CM Phones without lines
25:52
  • CUCM Initial Configuration Part 2
    • Phone Auto registration
    • Make calls between phones
    • Phone web browser
    • Enterprise parameters
    • Phone default protocols
    • How time works in a CUCM environments
    • Date / Time Groups
    • Device Pools
    • CUCM Time Zone configuration
    • CUCM Time configuration
    • Configure phones with different date and time settings
18:47

CUCM Initial Configuration Part 3

  • CUCM Groups
  • Primary / Secondary / Tertiary CUCM servers
  • CUCM Groups & Device Pools
  • CUCM Sizing up to 1250 phones
  • CUCM Sizing up to 7500 phones
  • CUCM Sizing up to 15000 phones
  • CUCM Sizing up to 30000 phones
  • 1:1 Redundancy
  • 2:1 Redundancy
  • CUCM on VMWare ESXi and Blade Servers / UCS
23:55

CUCM Initial Configuration Part 3b

  • CUCM on VMWare ESXi and Blade Servers / UCS
  • Regions Explained
  • Codec Selection in CUCM
  • G.722 / G.711 / G.729 codec selection demonstration
  • Low Lossy / Lossy Link Loss Types
  • Viewing codec used by IP Phones
  • Manual phone configuration – addition of new IP phone using SCCP
16:08

CUCM Initial Configuration Part 4a

  • Device Pools
  • Device Defaults
  • Locations
  • Call Admission Control (CAC)
  • How to size a WAN link for a certain number of calls
  • Codec bandwidth versus Layer 3 bandwidth versus layer 2 bandwidth versus Location bandwidth value
15:41

CUCM Initial Configuration Part 4b

  • Locations
  • Call Admission Control (CAC)
  • How to size a WAN link for a certain number of calls
  • Codec bandwidth versus Layer 3 bandwidth versus layer 2 bandwidth versus Location bandwidth value
  • Gatekeepers
  • Gatekeeper bandwidth versus location bandwidth
  • CAC Topology Awareness using RSVP enabled locations
  • Automated Alternate Routing (AAR)
CUCM Initial Configuration Part 4c: Automated Alternate Routing (AAR)
13:49
CUCM Initial Configuration Part 5a: Phone Button Templates, Speed Dials
14:46
16:25

CUCM Initial Configuration Part 5b

  • Softkey templates
  • Adjust softkey positions
  • Common Phone Profile Configuration
  • Do not disturb (DND)
  • Common Device Configuration
Section 6: User Accounts and AD Integration
23:56

User Accounts and AD Integration Part 1

  • User accounts explained
  • End Users versus Application Users
  • Manual User creation
  • Corporate directory
  • User and device associations
  • Users and Groups
  • CCMUser pages and options
  • User phone control
  • Enterprise parameters user settings
  • Cisco Webdialer
18:46

User Accounts and AD Integration Part 2

  • Lightweight Directory Access Protocol (LDAP)
  • LDAP synchronization
  • LDAP authentication
  • How passwords and PINs are maintained in CUCM
  • LDAP attribute mapping
  • Synchronization Agreements
  • User Search Bases
22:57

User Accounts and AD Integration Part 3

  • How passwords and PINs are maintained in CUCM
  • LDAP attribute mapping
  • Synchronization Agreements
  • User Search Bases
  • Active Directory (AD) user creation and synchronization integration
  • Active Directory (AD) authentication integration
  • LDAP filters
Section 7: Call Routing
21:31

Call Routing Part 1

  • Overview
  • Intrasite call routing
  • Intersite call routing
  • PSTN
23:00

Call Routing Part 2

  • Call Routing Entries
    • Directory numbers
    • Translation patterns
    • Route patterns
    • Hunt pilots
    • Call park numbers
    • Meet me numbers
  • Call routing examples
  • Setup
    • Route patterns
    • Route lists
    • Route groups
    • Gateway / trunks
    • Redundancy
  • Best match dialing
  • Configuration demonstrations of call routing
Section 8: Class of Service
15:11

Class of Service – CUCM Part 1a

  • Overview
  • Example requirements
  • Forced Authorization Codes (FAC) / Pin Codes
    • FAC levels
    • Authorization codes
    • Full Configuration examples

15:42

Class of Service – CUCM Part 1b

  • Client Matter Codes (CMC)
  • Forced Authorization Codes (FAC) / Pin Codes
    • Track calls to numbers
    • Full Configuration examples
    • Combined FAC and CMCs on route patterns
  • Partitions & Calling Search Spaces
12:28

Class of Service – CUCM Part 1c Partitions & Calling Search Spaces

  • Full configuration examples
  • Partition and CSS explained
  • Order of partitions explained
  • Duplicate numbers in same partition or multiple partition examples
  • Line and Device CSS
16:30

Class of Service – CUCM Part 1d Partitions & Calling Search Spaces

  • Full configuration examples
  • Partition and CSS explained
  • Order of partitions explained
  • Duplicate numbers in same partition or multiple partition examples
  • Line and Device CSS
23:39
  • Class of Service – CUCME
    • Overview
      • Block service numbers
      • Restrict international numbers
    • Call legs explained in relation to COR
      • Outgoing COR is a subset of incoming COR
      • Outgoing COR is not a subset of incoming COR
      • No incoming COR list
    • Practical demonstrations
Section 9: CUCM Features
18:57

CUCM Features Part 1a

  • Music on Hold (MOH)
  • Cisco IP Voice Media Streaming App
  • MOH and locations and regions
  • MOH RTP streams
  • MOH to Gateways
  • MOH and external CD players / iPods
  • MOH file selection
  • Network hold versus user hold
  • Common Device Configuration
16:02

CUCM Features Part 1b

  • Unicast versus Multicast MOH
  • Pickup Groups
  • Group Pickup Groups
  • OPickup Groups
  • Directed Call Pickup Groups
  • Call Information Display for Call Pickup Group Notification
  • Visual and Audio Alert Settings
  • Softkey configuration and pickup groups
  • Auto Call Pickup Settings
16:23

CUCM Features Part 2a

  • Shared lines
  • Hunt Groups
  • Automated Call distribution (ACD)
  • Line Groups
  • Hunt Lists
14:54

CUCM Features Part 2b

  • Hunt Lists
  • Pilot Numbers
  • Top down algorithm
  • Circular algorithm
  • Longest idle algorithm
  • Broadcast algorithm
  • RNA Reversion Timeout
  • Hunt option – Try next member; then, try next group in Hunt List
  • Hunt option – Try next member, but do not go to next group
  • Hunt option – Skip remaining members, and go directory to next group
  • Hunt option – Stop hunting
  • Final hunting number
  • Maximum Hunt Timer
22:43

CUCM Features Part 2c

  • Call Park
  • Directed Call Park
  • Call Park BLF (Busy Lamp Field)
  • Conferencing explained
  • Meet Me conferencing
  • Ad Hoc conferencing
  • Advanced Ad Hoc conferencing
  • Hardware conference bridges
  • Software conference bridges
  • Maximum conference participants
  • Conference codec selection and restrictions
Section 10: Unity Connection Voice Messaging
20:26

Extension Mobility A

  • Overview
  • Login Process
  • Extension Mobility Equivalency
  • Default Device Profile
  • User Device Profile
  • Configuration Checklist and process
16:57

Extension Mobility B

  • Extension Mobility Equivalency
  • Default Device Profile
  • User Device Profile
  • Configuration Checklist and process
  • Service Parameter options
  • IP Phone Services configuration
13:31

Extension Mobility C

  • Full demonstration
16:54

Unity Connection Voice Messaging Part 1a

  • Unity connection overview
  • Cisco Unity versus Unity Connection versus Cisco Unity Express
  • Feature comparisons
  • Unified messaging versus integrated messaging versus voice messaging
  • LDAP integration
  • Voice Mail Port explained and integrations
  • SCCP / SIP integrations
16:00

Unity Connection Voice Messaging Part 1b

  • SCCP / SIP integrations
  • Voice Mail Ports / Hunt Group / Hunt List / Hunt Pilot / VM pilot / VM profile configuration
  • MWI configuration
  • Phone system / port group / port configuration
  • Message notification / Dialout MWI / TRAP explained
17:33
  • Unity Connection Voice Messaging Part 1c
    • Message notification / Dialout MWI / TRAP explained
    • Call forward configuration
    • Mailbox creation
    • User Templates
    • Self-enrollment process
    • Demonstration of full process
      • Call made
      • Call sent to voice mail
      • Message left
      • MWI set on
      • Voice mail retrieved
      • MWI set off
14:19

Unity Connection Voice Messaging Part 2a

  • SIP, PIMG, TIMG integration options
  • SCCP Integration, ports 2000, 2448
  • SIP Integration, ports 5060, 5061
  • General Configuration
  • Roles
  • Enterprise Parameters
  • Call Handers
    • System Call Handlers
    • Opening Greeting
    • Goodbye
    • Operator
    • Directory Handlers
    • Interview Handlers
18:07

Unity Connection Voice Messaging Part 2b

  • Call Handlers
    • System Call Handlers
    • Opening Greeting
    • Goodbye
    • Operator
    • Directory Handlers
    • Interview Handlers
  • Recorded Name versus Greeting
  • TRAP integration
  • Schedules
  • Holiday Schedules
  • Call Routing
    • Direct Routing Rules
    • Attempt Sign In
    • Opening Greeting
    • Forwarded Routing Rules
    • Predefined forwarded rules
  • Transfer Rules
  • Distribution lists
  • Authentication rules
  • Dial Plans
18:05

Unity Connection Voice Messaging Part 2c

  • Dial Plans
  • Search Spaces and partitions
  • Message notification
  • Message Aging / Quotas Policy
  • User creation options
    • Manual
    • Bulk
    • Import
    • Migration
  • User templates
14:33

Unity Connection Voice Messaging Part 2d

  • User creation options
    • Manual
    • Bulk
    • Import
    • Migration
  • User templates
  • LADP integration
  • LDAP Synchronization
  • LDAP Authentication
Section 11: Presence
15:54

Presence Part 1a

  • Unified presence introduction
  • Unified communications industry definition
  • The New Collaborative Workspace
  • Consumer presence solutions and the business solution
  • Native presence configuration
  • Speed dial presence
  • Call history presence
  • Presence policy
  • Watchers and watched entities

17:10

Presence Part 1b Native presence configuration

  • Speed dial presence
  • Call history presence
  • Presence policy
  • Watchers and watched entities
  • Phone template configuration
  • Speed dial BLF configuration
  • Enterprise configuration
11:08

Presence Part 1c

  • Enterprise configuration
  • Missed call presence
  • Directory presence
  • Presence Groups
  • Subscribe calling search spaces and partitions
19:10

Presence Part 2a

  • Cisco Unity Presence explained
  • Cisco Unified Presence Modes
  • Cisco Unified Personal Communicator (CUPC) explained
  • CUPC Deskphone mode
  • CUPC Softphone mode
  • CUPC features
  • XMPP, CTI/QBE
  • Cisco Unified Client Services Framework (CSF) device
  • Unity Connection integration
  • Cisco Unified Meetingplace and WebEx integration
  • LDAP integration
  • Cisco Unified Phone Messenger explained
18:54

Presence Part 2b

  • LDAP integration
  • Cisco Unfied Phone Messenger explained
  • The Cisco Unified Client Services Framework explained
  • Enterprise Instant Messaging
  • High definition video
  • Microsoft Office Communicator (MOC)
  • Outlook integration
  • VMWare download
  • Installing presence on VMWare demonstration
  • Full installation and setup demonstration
  • Post Install Setup
15:14

Presence Part 3

  • CUCM Steps for integration
  • CUPS Steps for integration
  • Step by step process to integrate:
    • Cisco Unified Presence
    • CUCM
    • Desk phone control
    • Softphone (CSF) configuration
    • Cisco Unity Connection
    • Microsoft Active Directory (AD) integration
    • CCMCIP integration
14:26

Presence Part 3b

  • CUPS Steps for integration
  • Step by step process to integrate:
    • Cisco Unified Presence
    • CUCM
    • Desk phone control
    • Softphone (CSF) configuration
    • Cisco Unity Connection
    • Microsoft Active Directory (AD) integration
    • CCMCIP integration
    • Diagnostics tools and System Configuration Troubleshooter
    • CUPC 8
12:04

Presence Part 3c Step by step process to integrate:

  • Cisco Unified Presence
  • CUCM
  • Desk phone control
  • Softphone (CSF) configuration
  • Cisco Unity Connection
  • Microsoft Active Directory (AD) integration
  • CCMCIP integration
  • Diagnostics tools and System Configuration Troubleshooter
  • CUPC 8
17:51

Presence Part 4a

  • Cisco Unified Personal Communicator (CUPC) requirements
  • CUPC installation process
  • Restart Cisco Unity Presence Server
  • Control a phone via CUPC
  • LDAP integration demonstration
  • Control desk phone from CUPC and make calls demonstration
  • State changing demonstration
  • Answering incoming calls via CUPC
  • Viewing missed calls via CUPC
  • Viewing voice mail information and playing voice mails via CUPC
  • Calling voice mail via CUPC
  • Options menu within CUPC
  • Show Server Health menu within CUPC
  • Multiple CUPC demonstration
  • CUPC softphone mode
  • Chat functionality within CUPC
17:12

Presence Part 4b

  • Multiple CUPC demonstration
  • CUPC softphone mode
  • Chat functionality within CUPC
  • Phone messenger setup and demonstrations
    • View status information
    • Set status information
    • Send preconfigured messages
    • Compose messages
    • CUPC and phone Messenger interaction
Section 12: CUCM RTMT, Mobility and Configuration Professional
15:53

Real Time Monitoring Tool RTMT A

  • Overview
  • Management objects , alerts, syslog messages and tracing
  • Requirements
  • Supported platforms
  • Login requirements
  • System, CallManager and AnalysisManager menus
  • Download and install process
17:18

Real Time Monitoring Tool RTMT B

  • Download and install process
  • Service parameter configuration
  • Performance counters demonstration
  • Alarm Central demonstration
  • Trace & Log Central demonstration
  • Viewing tracing demonstration
  • Device summary demonstration
  • Syslog demonstration
  • Profile configuration demonstrations
  • Cisco Unity Connection Port Monitoring Tool demonstration
  • Cisco Unity Connection counters and critical services demonstration
17:44

Unified Mobility A

  • Overview
    • Mobile Connect (Single Number Reach)
    • Mobile Voice Access (MVA)
  • Detailed explanations
  • Detailed demonstrations
19:54

Unified Mobility B

  • Detailed explanations
  • Detailed demonstrations
  • Mobile Connect – Step by step configuration
  • Mobile Voice Access – Step by step configuration
25:44
  • Cisco Configuration Professional
    • Overview
    • Initial Router configuration
    • CCP Community
    • Download and installation
    • Step by step router configuration using CCP
Section 13: Quality of Service
15:49
  • Quality of Service (QOS) Part 1a
    • QOS SRND guide
    • Before converged networks
    • After converged networks
    • Lack of bandwidth explained
    • Ways to increase available bandwidth
    • Types of delay explained
    • End to end delay
16:06
  • Quality of Service (QOS) Part 1b
    • Types of delay explained
    • End to end delay
    • Queuing delay
    • Serialization delay
    • Jitter
    • Packet loss
    • WRED introduction
15:43

Quality of Service (QOS) Part 2a

  • QOS definition
  • QOS steps
  • Identify traffic
  • QOS requirements
  • Traffic Classes
  • Define QOS policies
14:51
  • Quality of Service (QOS) Part 2b
    • Methods to implement QOS
      • CLI
      • MQC
      • AutoQOS
      • QPM
    • QOS models
      • Best effort
      • IntServ (Integrated Services)
      • DiffServ (Differentiated Services)
    • Comparision of models
Section 14: Bonus Material
24:20
Bonus material explaining DSP transcoding and conferencing. 
24:00
Bonus material explaining DSP transcoding and conferencing. 
26:52
Bonus material explaining SIP
17:55
Bonus material explaining SIP

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Instructor Biography

David Bombal, CCIE #11023, Cisco Instructor (CCSI #22787), HP MASE

David Bombal (CCIE #11023 Emeritus) passed his Cisco Certified Internetwork Expert Routing and Switching exam in January 2003 and is one of a small percentage of Cisco Engineers that pass their CCIE labs on their first attempt.

David is also a Cisco Certified Systems Instructor (CCSI #22787) and has been training Cisco courses for over 15 years and has delivered instructor led courses in various countries around the world covering a wide range of Cisco topics from CCNA to CCIE.

He has also personally developed Cisco engineer utilities such as the VPN Config Generator, software, training materials, EBooks, videos and other products which are used throughout the world.

David has designed, implemented and managed networks ranging from single sites to those that span 50 countries.

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