Pass the Cisco CAPPS 642-467 exam. Part of CCNP VOICE

Practical and in-depth explanations & demonstrations of Cisco UC products which helps you prepare for the 642-467 exam.
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  • Lectures 35
  • Length 15 hours
  • Skill Level Intermediate Level
  • Languages English
  • Includes Lifetime access
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    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 6/2013 English

Course Description

A CCNP VOICE professional has advanced knowledge of Cisco voice and telephony products including:

  • Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Express
  • Cisco Unity Connection
  • Cisco Unity Express
  • Cisco Unified Presence
  • Gateways

The primary focus of this course is the applications that form part of a Unified Communications System, which include:

  • Cisco Unity Connection
  • Cisco Unity Express
  • VPIM
  • Digital Networking
  • Cisco Unified Presence

Once you have a solid foundation in Cisco Unified Communications Manager and gateways, you can start to learn the applications that enhance Cisco Unified Communications.

The 642-467 exam tests a candidate’s knowledge of how to integrate the new Unified Communications Applications, which are part of the new version 8.0 Cisco Voice software. 

OUR FOCUS: Practical, hands-on demonstrations using the equipment. We don't just talk about a topic. We demonstrate it using multiple phones communicating with CUCM or CUME or Unity Connection etc. Watch the calls be set up, transferred, torn down and so forth in real time.

This video course allows me to explain and demonstrate concepts in far greater detail than would be possible in a 5 day course. There isn't enough time to explain all the concepts properly in a standard instructor lead course. However, here I am able to do that. I have even added some additional content from the CVOICE course to explain and demonstrate more advanced concepts.

Why pay $3,695 for an instructor lead course (with some companies) when you can get all the content here for $47?

And watch as many times as you like, watch on your iPad and even download all the videos!


What are the requirements?

  • Working knowledge of converged voice and data networks.
  • Basic knowledge of Cisco IOS gateways.
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.
  • Cisco CCNA certification recommended prerequisite
  • Prior attendance Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

What am I going to get from this course?

  • Learn Cisco Unified Communications products such as CUCM, CUCME, Unity Connection, Unity Express and Cisco Presence
  • And of course, you will be well prepared for the CAPPS 642-467 exam which is part of the Cisco CCNP VOICE certification

What is the target audience?

  • This course is Network Administrators and Network Engineers or CCNP Voice candidates.
  • Candidates for the CCNP VOICE CAPPS 642-467 exam

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Section 1: Introduction and Welcome
10:34
Introduction and Welcome 
  • Welcome to the CAPPS course
  • Content overview
    • Cisco Unity Connection
    • Cisco Unity Express
    • Cisco Unified Presence
  • Unified Communications Overview
  • Certification overview
  • Exam overview
    • Topics
    • Duration
    • Questions
  • Exam content details
Section 2: Unity Connection Voice Messaging
10:14
Unity Connection Voice Messaging Part 1a
  • Unity connection overview
  • Cisco Unity versus Unity Connection versus Cisco Unity Express
  • Feature comparisons
  • Unified messaging versus integrated messaging versus voice messaging
39:15

Unity Connection Voice Messaging Part 1b

  • LDAP integration
  • Voice Mail Port explained and integrations
  • SCCP / SIP integrations
  • Voice Mail Ports / Hunt Group / Hunt List / Hunt Pilot / VM pilot / VM profile configuration
  • MWI configuration
  • Phone system / port group / port configuration
  • Message notification / Dialout MWI / TRAP explained
  • Call forward configuration
  • Mailbox creation
  • User Templates
  • Self-enrollment process
  • Demonstration of full process
    • Call made
    • Call sent to voice mail
    • Message left
    • MWI set on
    • Voice mail retrieved
    • MWI set off

24:41
Unity Connection Voice Messaging Part 2a 

  • SIP, PIMG, TIMG integration options
  • SCCP Integration, ports 2000, 2448
  • SIP Integration, ports 5060, 5061
  • General Configuration
  • Roles
  • Enterprise Parameters
  • Call Handlers
    • System Call Handlers
      • Opening Greeting
      • Goodbye
      • Operator
    • Directory Handlers
    • Interview Handlers
21:30

Unity Connection Voice Messaging Part 2b

  • Call Handlers
    • System Call Handlers
      • Opening Greeting
      • Goodbye
      • Operator
    • Directory Handlers
    • Interview Handlers
  • Recorded Name versus Greeting
  • TRAP integration
  • Schedules
  • Holiday Schedules
  • Call Routing
    • Direct Routing Rules
      • Attempt Sign In
      • Opening Greeting
    • Forwarded Routing Rules
      • Predefined forwarded rules
  • Transfer Rules
  • Distribution lists
  • Authentication rules
  • Dial Plans
  • Search Spaces and partitions
  • Message notification
  • Message Aging / Quotas Policy
  • User creation options
    • Manual
    • Bulk
    • Import
    • Migration
20:01

Unity Connection Voice Messaging Part 2c

  • User templates
  • LADP integration
  • LDAP Synchronization
  • LDAP Authentication
26:09
Unity Connection Voice Messaging Part 3

  • Call Management overview
  • Multiple practical demonstrations of content
  • Call routing
    • Direct routing rules
    • Forwarded routing rules
    • Default routing rules
    • Attempt sign in
    • Opening greeting
  • Call Handers
    • System Call Handlers
      • Opening Greeting
      • Goodbye
      • Operator
    • Directory Handlers
    • Interview Handlers
  • Detailed explanation and configuration of Opening Greeting
  • Detailed explanation and configuration of System Directory Handler
  • RTMT view of calls to CUC
  • Partitions and Search Spaces Explanation
  • Multiple directory handlers using partitions and search spaces
  • Supervised transfers
  • Release to switch transfers
  • Call Screening options
  • Call Handler comparisons
21:11
Unity Connection Voice Messaging Part 4

  • Customized auto attendant script creation
    • Opening greeting as per customer requirements
    • Directory handler
    • Customized Interview handler
    • Multiple call handlers
  • Full demonstration of setup and configuration of customized script, prompt creation and integration


24:55
Unity Connection Voice Messaging Part 4b

  • Customized auto attendant script creation
    • Opening greeting as per customer requirements
    • Directory handler
    • Customized Interview handler
    • Multiple call handlers
  • Full demonstration of setup and configuration of customized script, prompt creation and integration

07:07
Unity Connection Live Record

  • Overview of live record
  • Practical demonstration of setup and configuration
  • Practical Test using Cisco IP Phones and Unity Connection Live Record
  • Live Record message delivery and retrieval
27:44
Unity Connection Design

  • Design overview
  • Cisco Unity Connection Datasheets
  • New Features
  • Platform overlays
  • Cisco Unity Connection Design Guide
  • SRND
  • Support for Voicemail, Integrated Messaging and Unified Messaging
  • Scalability of voice messaging solutions
  • Single Site deployment
  • Messaging and Unified Communications Manager Deployment Model Combinations
  • Centralized Messaging and Centralized Call Processing Deployment
  • RDNIS issues
  • Survivable Remote Site Voicemail (SRSV)
  • Distributed Messaging and Centralized Call Processing Deployment
  • Clustering over the WAN
  • Unity Clusters
Section 3: Real Time Monitoring Tool
33:56
Real Time Monitoring Tool RTMT

  • Overview
  • Management objects , alerts, syslog messages and tracing
  • Requirements
  • Supported platforms
  • Login requirements
  • System, CallManager and AnalysisManager menus
  • Download and install process
  • Service parameter configuration
  • Performance counters demonstration
  • Alarm Central demonstration
  • Trace & Log Central demonstration
  • Viewing tracing demonstration
  • Device summary demonstration
  • Syslog demonstration
  • Profile configuration demonstrations
  • Cisco Unity Connection Port Monitoring Tool demonstration
  • Cisco Unity Connection counters and critical services demonstration
Section 4: Cisco Unity Express
39:19
Cisco Unity Express Part 1

  • Product overview
  • Data sheet information
    • Features and overview
    • Hardware overview
    • Mailbox limits
    • Port limits
  • Product comparison
    • Cisco Unity Express
    • Cisco Unity Connection
    • Cisco Unity
  • Hardware integration of CUE and CUCME
  • Logical ports explained
  • Initial router setup in preparation of CUE
    • IP unnumbered IP addressing
    • Default gateway
    • Static route
    • SIP Dial peers
    • Codec setup
  • Access CUE cli from CUME cli
  • Take system offline
  • CUE factory reset
  • Initial CUE setup
    • Administrator username and password
    • DNS
    • NTP
    • Timezone
  • Licence information
  • Language setup
  • MWI setup
    • On dial peer
    • Off dial peer
    • MWI on and off demonstration
  • Call forward setup
  • Call busy setup
25:14
Cisco Unity Express Part 2

  • Initialzation wizard
  • User defaults
  • VM Configuration
  • Call-in Numbers
  • CUCME setup on CUE
  • Add a User
  • Add a mailbox
  • Practical demonstration with phone calling Cisco Unity Express
  • Initial user enrolment setup and demonstration
  • Leave a message for user
  • MWI configuration and setup
  • Make sure time and timezones are correct between CUCME and CUC
    • Fix issue with difference in time between voice mail and IP phone
  • Create multiple users and mailboxes
  • Configure language settings
  • Group setup
  • General Delivery Mailboxes (GDM) configuration
  • GDM demonstration
  • GDM MWI setup
  • Greeting management through web interface
28:43
Cisco Unity Express Part 2b
  • Create multiple users and mailboxes
  • Configure language settings
  • Group setup
  • General Delivery Mailboxes (GDM) configuration
  • GDM demonstration
  • GDM MWI setup
  • Greeting management through web interface
35:10
Cisco Unity Express Part 3

  • Message notification configuration and setup
  • Message notification schedule setup
  • Message notification practical demonstration
  • Restriction Tables
  • Public and private distribution lists overview
  • Public distribution list configuration
  • Public distribution demonstration
  • Private distribution list configuration
  • Private distribution demonstration
28:52
Cisco Unity Express Part 4

  • Control Panel
  • System backup
  • System restore
  • Practical demonstrations of system backup
  • Voice View Express overview
  • Voice View Express configuration
  • Voice View Express demonstration
  • Integrated messaging overview
  • Integrated messaging setup and configuration
  • Integrated messaging demonstration with Microsoft Outlook Express
Section 5: Cisco Unity Express Auto Attendant
25:51
Cisco Unity Express Auto Attendant Part 1a – online editor

  • CUE Auto Attendant overview
  • Call in numbers explained
  • Prompts explained
  • Codecs explained
  • Comparison between online and offline editors
  • Configuration of dial peers
  • Configuration of call in numbers
  • Script preparation
  • Application setup
  • Script and application association
  • Practical demonstration of online editor
  • Business hours settings
32:38
Cisco Unity Express Auto Attendant Part 1b – online editor
  • Holiday settings
  • Online Editor script customization
  • Prompt management
  • Script test and verification
33:20
Cisco Unity Express Auto Attendant Part 2a – offline editor

  • Download of offline CUE Editor from cisco.com
  • Offline CUE Editor overview
  • Sample script overview
  • Script validation explained
  • Help and good links for CUE auto attendant scripts
  • Custom script overview
  • Custom script creation
  • Prompt creation
  • Script type explained
  • Script variables explained
  • Script value explained
  • Script attributes explained
  • Practical demonstration of script creation
    • Call in numbers
    • Script upload
    • Auto attendant
    • Prompt creation
    • Prompt association
    • Schedule setup
    • Business hours settings
27:15
Cisco Unity Express Auto Attendant Part 2b – offline editor
  • Practical demonstration of script creation
    • Call in numbers
    • Script upload
    • Auto attendant
    • Prompt creation
    • Prompt association
    • Schedule setup
    • Business hours settings
  • Reactive debugging demonstration
  • Sample scripts on cisco.com
Section 6: Transfer to Voice Mail
09:01
Transfer to Voice Mail

  • CUE and CUME transfer to voicemail overview
  • TrnsfVM softkey
  • Softkey template
  • Practical demonstration of configuration and testing
Section 7: VPIM
19:39
VPIM Part 1

  • VPIM Overview
  • Practical demonstration of sending a message
    • On same system using telephone number
    • On same system using dial by name
  • Overview VPIM between two Unity Express Systems
  • Detailed explanation of VPIM
    • SMTP transport
    • Port numbers
    • Voice mail, vCard and spoken name
33:53
VPIM Part 2

  • Detailed VPIM configuration between CUE and CUE explained and demonstrated
  • VPIM networking set up between two Cisco Unity Express Systems
    • Remote locations
    • Local locations
    • Sending of vCards
    • Sending of spoken name
    • LRU cache explained
    • Remote user configuration
  • Practical demonstration of sending a message
    • Different VPIM systems using telephone number
    • Different VPIM systems using dial by name
  • Directory entries explained
    • Static entries
    • Dynamic entries using the least recent user (LRU) cache
    • Blind addressing
25:36
VPIM Part 3

  • Detailed VPIM configuration between CUE and CUC explained and demonstrated
  • VPIM networking set up between Cisco Unity Express and Cisco Unity Connection
    • Remote locations
    • Local locations
    • Sending of vCards
    • Sending of spoken name
    • LRU cache explained
    • Remote user configuration
  • Practical demonstration of sending a message
    • Different VPIM systems using telephone number
    • Different VPIM systems using dial by name
Section 8: Digital Networking
22:28
Digital Networking Part 1

  • Overview of digital networking
  • Unity Connection clusters
  • Comparison of 7.X and 8.X digital networking
  • Connection sites
  • Explanation of intrasite and intersite links
  • Information replication
  • Comparison of benefits and drawbacks of intersite and intrasite networking
  • Comparison of VPIM and Unity Connection Sites (Digital networks)
27:51
Digital Networking Part 2

  • Configuration overview
  • Practical demonstration of CUC digital networking
  • Directory replication demonstration
  • Directory lookup across servers demonstration
  • Sending of voice mail across servers demonstration
Section 9: Presence
19:44
Presence Part 1a

  • Unified presence introduction
  • Unified communications industry definition
  • The New Collaborative Workspace
  • Native Presence versus Cisco Unified Presence
  • Consumer presence solutions and the business solution
  • Native presence configuration
    • Speed dial presence
    • Call history presence
    • Presence policy
    • Watchers and watched entities
    • Phone template configuration
    • Speed dial BLF configuration
    • Enterprise configuration
    • Missed call presence
    • Directory presence

25:55
Presence Part 1b
  • Native presence configurationn cont.
    • Watchers and watched entities
    • Phone template configuration
    • Speed dial BLF configuration
    • Enterprise configuration
    • Missed call presence
    • Directory presence
    • Presence Groups
    • Subscribe calling search spaces and partitions
38:57
Presence Part 2

  • Cisco Unity Presence explained
  • Cisco Unified Presence Modes
  • Cisco Unified Personal Communicator (CUPC) explained
  • CUPC Deskphone mode
  • CUPC Softphone mode
  • CUPC features
  • XMPP, CTI/QBE
  • Cisco Unified Client Services Framework (CSF) device
  • Unity Connection integration
  • Cisco Unified Meetingplace and WebEx integration
  • LDAP integration
  • Cisco Unfied Phone Messenger explained
  • The Cisco Unified Client Services Framework explained
  • Enterprise Instant Messaging
  • High definition video
  • Microsoft Office Communicator (MOC)
  • Outlook integration
  • VMWare download
  • Installing presence on VMWare demonstration
  • Full installation and setup demonstration
  • Post Install Setup
42:11
Presence Part 3

  • CUCM Steps for integration
  • CUPS Steps for integration
  • Step by step process to integrate:
    • Cisco Unified Presence
    • CUCM
    • Desk phone control
    • Softphone (CSF) configuration
    • Cisco Unity Connection
    • Microsoft Active Directory (AD) integration
    • CCMCIP integration
    • Diagnostics tools and System Configuration Troubleshooter
    • CUPC 8
35:26
Presence Part 4

  • Cisco Unified Personal Communicator (CUPC) requirements
  • CUPC installation process
  • Restart Cisco Unity Presence Server
  • Control a phone via CUPC
  • LDAP integration demonstration
  • Control desk phone from CUPC and make calls demonstration
  • State changing demonstration
  • Answering incoming calls via CUPC
  • Viewing missed calls via CUPC
  • Viewing voice mail information and playing voice mails via CUPC
  • Calling voice mail via CUPC
  • Options menu within CUPC
  • Show Server Health menu within CUPC
  • Multiple CUPC demonstration
  • CUPC softphone mode
  • Chat functionality within CUPC
  • Phone messenger setup and demonstrations
    • View status information
    • Set status information
    • Send preconfigured messages
    • Compose messages
    • CUPC and phone Messenger interaction
15:57
Presence Design Part 1

  • Overview of design
  • Datasheets
  • Presence 8.0 maximum capacities per cluster
  • Presence 8.6 maximum capacities per cluster
  • Cisco Unified Presence Applications
  • SRND guide
  • Unified Presence Components
  • Presence application interactions
  • Line appearances
  • Hardware and Software Compatibility Information
34:14
Presence Design Part 2
  • Cluster – Basic Deployment of Cisco Unified Presence
  • Cluster – High Availability Deployment of Cisco Unified Presence
  • Cluster – Mixed Deployment of Cisco Unified Presence
  • Cluster synchronization times
  • Presence Design Scenarios
    • Server sizing
    • Clustering sizing
    • Number of clusters
    • User Assignment Modes
    • PostgreSQL database requirements
  • Cisco Unified Communications Sizing Tool Overview
  • Solution Expert
  • Presence Server Performance
  • Media Convergence Servers
  • Single cluster deployment
  • Multi cluster deployment
    • Intercluster peer relationships
  • Federations overview
Good Bye
01:49

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Instructor Biography

David Bombal, CCIE #11023, Cisco Instructor (CCSI #22787), HP MASE

David Bombal (CCIE #11023 Emeritus) passed his Cisco Certified Internetwork Expert Routing and Switching exam in January 2003 and is one of a small percentage of Cisco Engineers that pass their CCIE labs on their first attempt.

David is also a Cisco Certified Systems Instructor (CCSI #22787) and has been training Cisco courses for over 15 years and has delivered instructor led courses in various countries around the world covering a wide range of Cisco topics from CCNA to CCIE.

He has also personally developed Cisco engineer utilities such as the VPN Config Generator, software, training materials, EBooks, videos and other products which are used throughout the world.

David has designed, implemented and managed networks ranging from single sites to those that span 50 countries.

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