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Process Mapping: Learn The Basics Of Mapping A Process

Making the process map work to reduce the risk of knowledge loss and increase compliance.
3.7 (41 ratings)
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1,801 students enrolled
Created by Perry Wilson
Last updated 7/2016
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  • 33 mins on-demand video
  • 6 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
by the end of the course you will know how to map a process, and understand the resaons why, and the uses of process mapping
understand process mapping conventions
understand tools to use, either purpose driven, or using office suite
understand why you would map a process
understand how to use the process map for improving a process
View Curriculum
  • you don't need any special tools, or knowledge to use the skills you learn in this course

Process mapping is a tool that analysts use to describe how the work flows from step one through to the end. It includes the people and tools involved and is the basis for process improvement.

Sometimes you just need to show how the process works, and you don't have the time or money for in-depth analysis. This course will show you the basics of mapping a process so you can shine.

Who is the target audience?
  • business people who need to understand how things get done in your company
  • anyone who is looking for an easy way to document their work
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Curriculum For This Course
Expand All 13 Lectures Collapse All 13 Lectures 37:48
Process Mapping, it's easier than you think
4 Lectures 14:54

A quick introduction to me and my qualifications.

Preview 01:14

The benefits and uses of the process map

Preview 03:30

How process mapping relates to Policy, Procedures, and Training Manuals.

Preview 04:08

Process Improvement and how it relates to process mapping

Preview 06:02
2 Lectures 03:36

This tool is a list of Microsoft products that I've used to map processes for myself, and for clients. I tend to be cheap when it comes to buying technology, so I've played around with some of the free trials for the expensive ones. If it's not clear in the tool, I recommend Visio if you are willing to spend a little money (I'm not getting any payment for that), but you can easily do what this course teaches with MSWord and a little patience.

Tools to use for process mapping

This document shows the same process drawn in three different methods. I created it in Visio first because I find that allows me to think about the process rather than the format. In Shapes or SmartArt, I have to give more consideration to the tool than the process.

Samples of the tools
2 pages
Simple Process Mapping
3 Lectures 05:15

How to map a simple process that involves one person.

How to map a simple process

A simple process exercise. Work out the order of the steps and draw the process map.

Simple process mapping exercise
1 page

The answers to the exercise in lesson 9, don't peek!

Simple process mapping exercise answers
Multifunction Process Mapping
4 Lectures 09:03

How to draw the process map for a multifunction process.

How map a process with multiple touchpoints. The swimlane.

Try working out the order of the steps and then building the process map

Swimlane process mapping exercise
2 pages

The answers to lesson 11 exercise

Swimlane process mapping exercise answers

Congratulations, you have finished the course.

Preview 00:46
About the Instructor
4.3 Average rating
99 Reviews
8,934 Students
7 Courses
Author and Project Manager

Perry Wilson lives in New Westminster, BC and writes under the pen name P.A. Wilson. She is a project management consultant and has more than 30 years of people and project management wisdom to share.

As an author, her love of fantasy and mystery led her to reactivate her lifelong drive to tell stories at the age of 50. Participating in National Novel Writing Month in 2008 woke the author in her resulted in the first Madeline Journey: Off Track.

Since then, she's advised and mentored budding authors on how to take the next step toward getting published.

As a member of both the Vancouver Writer's Social Group and The Federation of B.C. Writers, she has developed a method of uncovering the writing style of an author and helping them blossom.

As a Project Management Consultant, she has helped clients manage people through massive organizational change and delivered projects ranging from construction of new buildings to improving operational efficiency.

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