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How to lead, coach and manage a team from the front.

In this video from, learn how to carry out the right activities as leader, a manager and a coach.
4.1 (5 ratings)
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48 students enrolled
Last updated 7/2013
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  • 29 mins on-demand video
  • 4 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Understand what activities you need to do to lead your team
Understand what activities you need to do to manage your team
Understand how to lead and coach the critical activities that will make the difference to generating success
View Curriculum
  • This course is designed for anyone in a management position. If a new new manager the content will act as a guide. If a manager with several years of experience, the content will provide tips and suggestions to hone your skills. If an experience manager with many years experience, the content will act as a refresher.

One of the hardest aspects in any leadership role is to ensure that all people in the team you have responsibility for are carrying out the right activities in an effective manner to drive business success.

Your success as a leader depends on this, and therefore your success depends on your ability to lead, coach and mentor your people effectively – or to ensure that the managers working for you are effectively leading their people in their teams – all the way to the front line.

This module provides a framework for ensuring that a leader has a process for identifying what activities need to be driven each week and how, as a leader, you can be sure that these activities are being led, coached and managed – at all levels – in an effective manner.

Why is the video a must for all leaders, irrespective of the level of management you are in?  Simple.  All leadership roles will be assessed in terms of what their team delivers and how they get their team to deliver.  In other words, the performance review.

This video provides the link between the performance review, providing the framework and most importantly the “how”.

Who is the target audience?
  • Leaders
  • Managers
  • Staff
  • Vice Presidents
  • Presidents
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Curriculum For This Course
Expand All 11 Lectures Collapse All 11 Lectures 42:48
1 Lecture 00:00
Video Modules
6 Lectures 23:03

The link to performance review time
3 questions

What are the 7 leadership building blocks that we refer too?

How well as a leader, do you reinforce the vision of your business and/or your team?

What’s the most important activity to bear in mind when it comes to the setting of goals?

How much input have you allowed the staff to have in relation to the creation of plans to meet the team’s goals?

What are the 3/4/5 critical activities of your team; and how well are these understood by the team?

The building blocks of leadership
5 questions

How effective are the systems you have in place to track the 3/4/5 most critical activities of the team and of each individual?

How well is the tracking of these results shared with the team?

How well does each team member understand how he or she is tracking against these results?

To what extent are you coaching each member of your team to improve his or her performance in relation to each activity?

Tracking results
2 questions

The key activities at the front end of the business

What are the critical activities in your business?

How well are these understood by each individual?

How well are they performed by each individual?

How much room for improvement is there across each of these activities?

What can you consider now doing to improve this performance?

The key activities at the front end of the business
2 questions

How to lead multiple teams

When managing multiple teams, to what extent are you leading as opposed to telling?

When managing multiple teams, to what extent are you managing as opposed to telling?

How often are you coaching your managers in the critical activities that you expect from them?

To what extent do you believe that you have adopted each of the building blocks in this module with respect to the teams you are responsible for?

Where do you believe you need to improve and have you validated this with your peers and your Manager

How to lead multiple teams
2 questions

Key points to remember

What aspects of the building blocks do you feel that you do well?

What aspects of the building blocks do you feel you can improve upon?

Have you run your own self-assessment past a peer to ensure you have no blind spots?

What are the key actions you can now put in place to close any gaps?

Key points to remember
2 questions
Detailed Notes and Key Point Summary
2 Lectures 00:00
Detailed Notes
9 pages

Key Point Summary
1 page
Putting it into practice
2 Lectures 05:45
This video provides practical suggestions on how to refocus a team that is not delivering the results it should.  Note that this is not about managing a team that is not performing.  The first step must be to refocus the team before you start holding them to account, if their performance has slipped.
Putting it into practice - leading a team that is not delivering the results

This video modules provides some practical steps on how to begin the process of leading a team that is not delivering the results needed.  Note that this is not about managing a team which is not delivering, the leading piece must come before the management piece.
How to lead a team that is not delivering the results expected - detailed notes
3 pages
About the Instructor
4.4 Average rating
11 Reviews
149 Students
6 Courses


Chartered Accountant by profession, MBA by necessity, Business Owner at heart and Creative Thinker with a passion for learning !

Applied 10 years of thinking after running large scale sales teams in large corporates (where teams consisted a Managers, Sales Managers, Investment Advisors and Financial Planners) to create  

The Idea being that the internet allows you to provide content in a scalable manner so that decentralised teams can benefit from world standard learning material that is packaged in a way to meet the different ways that people learn and which puts the user in control of their own learning.


The face of our videos, David Dowe, is regarded as one of the best coaches in his field. With over 20 years experience, he has received plaudits from CEOs to COOs, Exec General Managers and front-line Managers. David has worked with a who's who of mid to large sized companies in Australia, the UK and Europe.

Learning and development professional specialising in sales and leadership development.

20 years’ experience across a diverse range of blue chip organisations, including Financial Services, IT, Healthcare and FMCG. Has a reputation for successfully leading L&D teams which enable organisations to achieve results and improve ROI. Builds sales force effectiveness based on structure, focus and practical management procedures, together with excellent standards of leadership, communication and engagement.

Specialties:Transforming sales teams and driving high performance sales & service cultures.
Results focused coaching and performance management, including executive level coaching.
Coaching sales teams to pitch for and win complex commercial deals.

Please see our bios on Linked in for more details !

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