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As surprising as it seems – no one actually buys what you have to sell – merely because you want to sell it to them. Whether it’s financial planning, consulting services or IT software – they won’t buy it just because you can show it to them. But there are two things people do actually buy.
The first of these is a solution to a problem. People will buy a service from you because they believe it will solve particular problems for them – and help them reach their desired outcome. How your particular service works may not really matter to them – as long as it delivers the results they want.
The second thing people buy – is actually – you.
Once they’ve decided that they have a problem that they need fixed – then they come to a decision about who could fix it – or help them fix it. Now – if you’ve made a point of telling them all about your business and services – they may feel you’re too focussed on yourself and your own needs to be able to care about them and to help them. So they’ll think you’re simply trying to sell them something (which you are!) – and they’ll start to resist in all sorts of ways.</p></p>
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Introduction to understanding client needsPreview
|Section 1: Video Modules|
What do people buy?Preview
|Quiz 1||3 questions|
How to structure the conversationPreview
|Quiz 2||3 questions|
Starting the conversationPreview
|Quiz 3||2 questions|
The body of the conversation
|Quiz 4||2 questions|
Getting into specifics
|Quiz 5||2 questions|
Closing the conversation
|Quiz 6||3 questions|
What process do you have in place to close out a meeting with a customer?
How well do you summarise what you have discussed with the customer ?
What can your team learn from the tips and suggestions provided?
|Section 2: Detailed Notes & Key Point Summary|
Key Point Summary
|Section 3: Putting it into practice|
|This video provides some practical tips on how to understand a customer's needs when you work in a retail store and only have two/three minutes to engage the customer.|
Understanding needs in a retail environment - detailed notes
|This video provides some practical suggestions on a key component of understanding the customer: maintaining focus so that the customer believes you are genuinely interested in them.|
How to maintain focus on the customer - detailed notes
Chartered Accountant by profession, MBA by necessity, Business Owner at heart and Creative Thinker with a passion for learning !
Applied 10 years of thinking after running large scale sales teams in large corporates (where teams consisted a Managers, Sales Managers, Investment Advisors and Financial Planners) to create SalesDNA.com.au.
The Idea being that the internet allows you to provide content in a scalable manner so that decentralised teams can benefit from world standard learning material that is packaged in a way to meet the different ways that people learn and which puts the user in control of their own learning.
The face of our videos, David Dowe, is regarded as one of the best coaches in his field. With over 20 years experience, he has received plaudits from CEOs to COOs, Exec General Managers and front-line Managers. David has worked with a who's who of mid to large sized companies in Australia, the UK and Europe.
Learning and development professional specialising in sales and leadership development.
20 years’ experience across a diverse range of blue chip organisations, including Financial Services, IT, Healthcare and FMCG. Has a reputation for successfully leading L&D teams which enable organisations to achieve results and improve ROI. Builds sales force effectiveness based on structure, focus and practical management procedures, together with excellent standards of leadership, communication and engagement.
Specialties:Transforming sales teams and driving high performance sales & service cultures.
Results focused coaching and performance management, including executive level coaching.
Coaching sales teams to pitch for and win complex commercial deals.
Please see our bios on Linked in for more details !