How To Fire a CustoMonster
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Whether you're a new startup or seasoned business owner, one of the most important keys to business is customer service. Many customer service experts out there will tell you to do whatever it takes to make your customer happy but the honest truth is some customers will make cause ultimate headaches for your business. There is a major difference between a bad customer and a CustoMonster. We share tips on how to fire a CustoMonster and why you should pre-qualify your customers in this Customer Service Training course.
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|Section 1: Intro: Customer Service "Experts"|
|What most experts tell you and why we decided to share the truth. Many businesses spend way too much time taking care of their bad customers while ignoring their good ones who deserve their full attention.|
|Section 2: Happy Employees|
|Why you need to invest time into your employees and show them what they are worth to you. You fire a CustoMonster just as you would fire a bad employee...|
|Section 3: Fire that CustoMonster|
|We explain the difference between a bad customer and a CustoMonster. We share what to look for when dealing with customers and why quality always wins over quantity even in business. Also, real business owners share their best CustoMonster stories they've experienced in their own business.|
|Section 4: Hey You, Yeah You|
|It's simple, would you do business with you? Can you answer that and what would be your answer? Should you change something?|
|Section 5: Pre-Qualification 101|
|Isn't it about time we held the consumer to the same standards that we have been held to for decades? We share tips on how you need to pre-qualify your customers and why you need to be upfront with them from the start.|
|Section 6: Stuck on Stupid|
|We explain why you customers are important but YOU are the business owner at the end of the day. You are the one who makes the final decisions, not the customer.|
Ashley Bodi is the co-founder of Business Beware , the Business Beware Show and IAmAMomandPop.com Ashley and her father, Robert, started Business Beware to help small business owners across the country to have a voice and collect from no-pay customers. Consumers have always had the upper hand through the Better Business Bureau, Angie's List etc. so BB is a way to balance the scale for business owners.
Through the show, they share what it takes to run a business, the ups and downs of what it's like working with family and the real side to customer service you don't see.
Small business is their passion and they launched IAmAMomandPop.com to share raw stories of business owners surviving and the struggles they face starting their business. The goal is simple: Motivate. Inspire. Repeat.
Ashley is also a proud member of the YEC.
Robert Bodi has been a business owner for over 30 years and also the founder of Business Beware. From an early age, Robert started working in the family businesses and continued down that path onto FL where he owns three businesses on top of running BB. Robert's passion is small business. He is also the creator of the Business Beware Show and IAmAMomandPop.com
In the past, Robert has won the Sports Turfs Manager Association award for "Sports Field of the Year" for his work on sports fields in Memphis, TN.
Robert is also certified by the Irrigation Association in four areas: