Facilitation Skills: Improve Your Group Facilitation Skills

Discover How To Facilitate Groups, Understand Group Dynamics, When To Intervene & Handle Difficult Situations In One Day
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  • Lectures 15
  • Length 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 10/2013 English

Course Description

Using videos and quizzes, delegates on this facilitation skills course will discover…

Understanding Facilitation

  • Definition: What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

Process vs. Content

  • About Process
  • About Content
  • A Facilitator’s Focus

Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

Tuckman and Jensen’s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing

Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

Intervention Techniques

  • Using Your Processes
  • Boomerang it Back

What are the requirements?

  • Just an inclination to become a better facilitator

What am I going to get from this course?

  • By the end of this course you will be a better facilitator and be able to facilitate groups with confidence
  • In this facilitation skills course you will cover:
  • Tuckman and Jensen’s Model of Team Development
  • Building Consensus
  • Reaching a Decision Point
  • Dealing with Difficult People
  • Addressing Group Dysfunction
  • About Intervention
  • Intervention Techniques

Who is the target audience?

  • Team Managers
  • New Managers
  • Junior Managers
  • Middle Managers
  • Senior Managers

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Student Resources
Student Manual
35 pages
Cheat Sheet
2 pages
Mind Map
1 page
Section 2: Facilitation Skills

Welcome to the Facilitation Skills workshop. Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Section 3: What Is Facilitation

Groups are powerful resources in any organization. When you tap into groups, you don’t just get the best of individual members, you also get the best of group interaction. The result is a more dynamic, creative and empowered team.

To get the most of groups, you need facilitation skills. In this module, we will discuss what is facilitation, what is a facilitator and when is facilitation appropriate.

What is Facilitation?
6 questions
Section 4: Process and Content

Facilitators are process experts; they are as interested in the “how?” as much as the “what?” To produce quality output, you must arrive at it functionally. In this module, we will discuss the difference between process and content, and which among the two should be a facilitator’s focus.

Process and Content
4 questions
Section 5: Laying The Groundwork

A facilitated approach is not just a technique; it’s an attitude and disposition to doing things that should be shared by the whole organization. To best benefit from group facilitation, you need to set the stage for it. In this module, we will discuss choosing a facilitated approach, planning for a facilitated meeting and collecting data.

Laying the Groundwork
5 questions
Section 6: Team Development

Groups are not stagnant entities; they change. Initial uncertainty and ambiguity give way to stable patterns of interaction, while relationship between members wax and wane. To be an effective facilitator, you must be sensitive to the changes happening within groups.

In this module, we will discuss one of the most widely-used theories of group development: Tuckman and Jensen’s Model of Team Development. We will also discuss how a facilitator can best respond to groups depending on what stage of development they are in.

Team Development
6 questions
Section 7: Encouraging Participation

The aim of facilitated discussions is to create participatory groups: one where the goal is cooperative rather than competitive decision-making. All members should have equal input in the process, and equal opportunity to voice opposition to an idea or conclusion. In this module, we will discuss the key facilitation skills needed to build consensus: encouraging participation, gathering information, presenting information, synthesizing and summarizing.

Encouraging Participation
5 questions
Section 8: Reaching A Decision Point

The steps outlined in the previous module are just ways to set the stage towards consensus-building. When it comes to the actual decision point, it helps that a facilitator knows ways to guide a group towards optimal decision-making. In this module, we will discuss ways to identify options, create a short list, and choose a shortlist. We will also use a way of deciding not often considered by many, called the multi-option technique.

Reaching a Decision Point
4 questions
Section 9: Dealing With Difficult People

Group process can get hampered by the presence of difficult members. A skilled facilitator should know how to deal with difficult people, so that the discussion will remain on track and the group atmosphere will remain pleasant and conducive to participation. In this module, we will discuss how to address disruptions, common types of difficult people in groups and how to handle them, and how to let the group resolve issues on their own.

Dealing with Difficult People
4 questions
Section 10: Addressing Group Dysfunction

All groups have the potential to be dysfunctional: incapable of achieving goals. This is because each person is different, and each group has their own unique history. A facilitator must know how to recognize signs of group dysfunction, and skilled to address them. In this module, we will discuss three ways to address group dysfunction: setting ground rules, restatement and reframing issues and keeping the discussion on track.

Addressing Group Dysfunction
6 questions
Section 11: About Intervention

In general, facilitators neither inject themselves in issues nor direct the flow of discussion; they merely go where the group wants to go. There are occassions, however, when stronger responses are needed to make the group more functional and productive. In this module, we will discuss what these stronger responses are, why they are necessary, and when is it appropriate to use them.

About Intervention
4 questions
Section 12: Intervention Techniques

In the previous module, we introduced intervention and the different levels of intervention. In this module, we will focus on particular intervention techniques: use of processes, boomerang it back and ICE it.

Intervention Techniques
4 questions
Section 13: Wrapping Up

Although this workshop is coming to a close, we hope that your journey to improve your facilitation skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

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Instructor Biography

Train in a Day Training, Management and Leadership Development

Established in 2004, traininaday has empowered thousands of individuals to develop their management and leadership potential.

Now we bring our classroom training to you. The most fundamental aspects of management and leadership professionally narrated, visually engaging and delivered to you wherever you are.

Each course covers what you need to know and is supported by learning activities and interactive quizzes that test your knowledge.

We continue to develop new management training and leadership development courses that further your influence at work.

For more or for an in-house training event visit traininaday .

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