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Facilitation Skills: Improve Your Group Facilitation Skills

Discover How To Facilitate Groups, Understand Group Dynamics, When To Intervene & Handle Difficult Situations In One Day
3.0 (2 ratings)
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76 students enrolled
Last updated 10/2013
English
$10 $50 80% off
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Includes:
  • 1 hour on-demand video
  • 3 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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Description

Using videos and quizzes, delegates on this facilitation skills course will discover…

Understanding Facilitation

  • Definition: What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

Process vs. Content

  • About Process
  • About Content
  • A Facilitator’s Focus

Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

Tuckman and Jensen’s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing

Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

Intervention Techniques

  • Using Your Processes
  • Boomerang it Back
Who is the target audience?
  • Team Managers
  • New Managers
  • Junior Managers
  • Middle Managers
  • Senior Managers
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What Will I Learn?
By the end of this course you will be a better facilitator and be able to facilitate groups with confidence
In this facilitation skills course you will cover:
Tuckman and Jensen’s Model of Team Development
Building Consensus
Reaching a Decision Point
Dealing with Difficult People
Addressing Group Dysfunction
About Intervention
Intervention Techniques
View Curriculum
Requirements
  • Just an inclination to become a better facilitator
Curriculum For This Course
Expand All 15 Lectures Collapse All 15 Lectures 01:50:01
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Student Resources
3 Lectures 00:00
Student Manual
35 pages

Cheat Sheet
2 pages

Mind Map
1 page
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Facilitation Skills
1 Lecture 02:53

Welcome to the Facilitation Skills workshop. Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.

Preview 02:53
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What Is Facilitation
1 Lecture 09:15

Groups are powerful resources in any organization. When you tap into groups, you don’t just get the best of individual members, you also get the best of group interaction. The result is a more dynamic, creative and empowered team.

To get the most of groups, you need facilitation skills. In this module, we will discuss what is facilitation, what is a facilitator and when is facilitation appropriate.

Preview 09:15

What is Facilitation?
6 questions
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Process and Content
1 Lecture 06:37

Facilitators are process experts; they are as interested in the “how?” as much as the “what?” To produce quality output, you must arrive at it functionally. In this module, we will discuss the difference between process and content, and which among the two should be a facilitator’s focus.

Process and Content
06:37

Process and Content
4 questions
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Laying The Groundwork
1 Lecture 07:55

A facilitated approach is not just a technique; it’s an attitude and disposition to doing things that should be shared by the whole organization. To best benefit from group facilitation, you need to set the stage for it. In this module, we will discuss choosing a facilitated approach, planning for a facilitated meeting and collecting data.

Laying The Groundwork
07:55

Laying the Groundwork
5 questions
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Team Development
1 Lecture 08:01

Groups are not stagnant entities; they change. Initial uncertainty and ambiguity give way to stable patterns of interaction, while relationship between members wax and wane. To be an effective facilitator, you must be sensitive to the changes happening within groups.

In this module, we will discuss one of the most widely-used theories of group development: Tuckman and Jensen’s Model of Team Development. We will also discuss how a facilitator can best respond to groups depending on what stage of development they are in.

Team Development
08:01

Team Development
6 questions
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Encouraging Participation
1 Lecture 11:07

The aim of facilitated discussions is to create participatory groups: one where the goal is cooperative rather than competitive decision-making. All members should have equal input in the process, and equal opportunity to voice opposition to an idea or conclusion. In this module, we will discuss the key facilitation skills needed to build consensus: encouraging participation, gathering information, presenting information, synthesizing and summarizing.

Encouraging Participation
11:07

Encouraging Participation
5 questions
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Reaching A Decision Point
1 Lecture 05:17

The steps outlined in the previous module are just ways to set the stage towards consensus-building. When it comes to the actual decision point, it helps that a facilitator knows ways to guide a group towards optimal decision-making. In this module, we will discuss ways to identify options, create a short list, and choose a shortlist. We will also use a way of deciding not often considered by many, called the multi-option technique.

Reaching A Decision Point
05:17

Reaching a Decision Point
4 questions
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Dealing With Difficult People
1 Lecture 02:09

Group process can get hampered by the presence of difficult members. A skilled facilitator should know how to deal with difficult people, so that the discussion will remain on track and the group atmosphere will remain pleasant and conducive to participation. In this module, we will discuss how to address disruptions, common types of difficult people in groups and how to handle them, and how to let the group resolve issues on their own.

Dealing With Difficult People
02:09

Dealing with Difficult People
4 questions
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Addressing Group Dysfunction
1 Lecture 07:29

All groups have the potential to be dysfunctional: incapable of achieving goals. This is because each person is different, and each group has their own unique history. A facilitator must know how to recognize signs of group dysfunction, and skilled to address them. In this module, we will discuss three ways to address group dysfunction: setting ground rules, restatement and reframing issues and keeping the discussion on track.

Addressing Group Dsyfunction
07:29

Addressing Group Dysfunction
6 questions
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About the Instructor
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1,314 Students
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