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“Communication Skills” was designed for professionals of all ages and skill levels who have a desire to be the best they can be in their chosen field.
The course has been delivered live - with career changing results - to hundreds of consultants all over the world.
In this fully updated and contemporary version, I provide valuable insights that are taken from more than 25 years of real-world experiences.
The “Communication Skills” course focuses on 5 areas of key consulting importance:
Each of the 5 sections are approximately 20 minutes long and have logical points where you can break and return as needed. To keep the course valuable and pertinent to your careers, I will be adding section updates and supplemental materials over time.
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|Section 1: Consulting Skills Series - Communication|
In this section we are going to focus on an overview describing the content in the Communications lectures in the Consulting Skills Series.
We’ll touch on the five domains that are important for your professional mastery.
Each domain is accompanied with a course lecture. I will also provide some guidelines on where to get started.
Meetings happen. To be honest, that’s the biggest problem. They tend to just happen without a plan, without an agenda and without a specific outcome.
In this section we are going to focus in on:
At the end of this section you will have a framework that will change the way you approach meetings, improve your clients interactions and elevate your professional communication skills.
In this section you’re going to meet my friend who thinks that conference calls are “boring, energy zapping time sucks.” Unfortunately, for the vast majority of conference calls this is true.
In this section we are going to looks at new ways to approach conference calls. We are going to focus on:
At the conclusion of this section you you’ll have a new framework for planning and conducting conference calls that are effective and focused on an expected outcome.
eMail is the de facto form of communication for the business world today. There is no escaping eMail. Yet, we have a tendency to treat eMail an an informal, personalized form of communication that has little structure or effect.
In this section we are going to put a framework and approach around eMail that will change the way you use this tool. We are going to focus on:
At the conclusion of this section you’ll have a new approach to writing eMail that will change your approach and structure, save you time and improve your communication skills.
Presentations are a fact of consulting life. Presentations change the way our clients (or audiences) perceive our knowledge, skills and value. Presentations are an integral part of sharing outcomes and meeting expectations.
In this section we are going to focus on:
At the conclusion of the section you will have a better understand of how to create, and deliver presentations that are meaningful.
We all work hard at improving the skills related to the specific service that we provide. However, without understanding the basics about people you will not succeed -- regardless of your consulting prowess.
In this section we are going to focus on:
At the conclusion of the section you will have a better understand of what makes us who we are and how to better succeed on a person-to-person level.
|Quiz 1||7 questions|
Review of the content in the Effective Meetings section of the course.
|Quiz 2||8 questions|
|A review of the Conference Calls section of teh course.|
|Quiz 3||11 questions|
|Review of teh eMail section of teh course.|
|Quiz 4||12 questions|
|A review of teh People section of teh course.|
|Quiz 5||13 questions|
|A review of the presentations section of the course.|
I am focused on bringing you the best ideas and practices that will enhance and grow your professional skills.
I've worn many hats in my career - sales manager, professional services director, VP of sales, business strategist, director of global operations. As a result, I have deep understanding of the multi-disciplinary skills required to survive - and THRIVE - in today’s business environment.
Experience has taught me those who take time to study and master communication skills succeed at a higher level. Be that financially - or in opportunity.
You can follow me on twitter as @dolandwhite and @retrofitcomms.
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