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Communication Skills

Develop professional communication skills that set you apart in the market!
3.7 (3 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
77 students enrolled
Created by Doland White
Last updated 5/2013
English
$10 $20 50% off
2 days left at this price!
30-Day Money-Back Guarantee
Includes:
  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
Develop a framework that will change the way you approach meetings, improve your clients interactions and elevate your professional communication skills
Learn a new approach to writing eMail that will change your approach and structure, save you time and improve your communication skills
Learn how to implement a new framework for planning and conducting conference calls that are effective and focused on an expected outcome
Develop a better understand of what makes us who we are and how to better succeed on a person-to-person level
Gain insights and a better understand of how to create, and deliver presentations that are meaningful
View Curriculum
Requirements
  • Passion for consulting
  • Willingness to try new ideas
Description

“Communication Skills” was designed for professionals of all ages and skill levels who have a desire to be the best they can be in their chosen field.

The course has been delivered live - with career changing results - to hundreds of consultants all over the world.

In this fully updated and contemporary version, I provide valuable insights that are taken from more than 25 years of real-world experiences.

The “Communication Skills” course focuses on 5 areas of key consulting importance:

  1. Conducting Effective Meetings - How to set yourself apart by having meetings that have an outcome
  2. Conducting Effective Conference Calls - How to manage everybody’s least favorite meeting format and derive results
  3. The Consultant’s Guide to eMail - Change how you use eMail
  4. Creating Effective Presentations - Create and deliver presentations that are focused and relevant to your clients (not a 101 course)
  5. The Consultant’s Guide to People - If you don’t understand people you will not succeed

Each of the 5 sections are approximately 20 minutes long and have logical points where you can break and return as needed. To keep the course valuable and pertinent to your careers, I will be adding section updates and supplemental materials over time.

Who is the target audience?
  • New or experienced Consultants who are engaged in delivering results to clients on-site or remotely
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Curriculum For This Course
Expand All 6 Lectures Collapse All 6 Lectures 01:56:27
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Consulting Skills Series - Communication
6 Lectures 01:56:27

In this section we are going to focus on an overview describing the content in the Communications lectures in the Consulting Skills Series.

We’ll touch on the five domains that are important for your professional mastery.

  1. Meetings
  2. eMail
  3. Presentations
  4. Conference Calls
  5. People

Each domain is accompanied with a course lecture. I will also provide some guidelines on where to get started.

Preview 03:54

Meetings happen. To be honest, that’s the biggest problem.  They tend to just happen without a plan, without an agenda and without a specific outcome.

In this section we are going to focus in on:

  1. Steps to an effective meeting
  2. Planning around adults
  3. Best practices for your meetings
  4. What to do when it’s “their meeting”
  5. Thoughts on the human aspects
  6. Brief summary

At the end of this section you will have a framework that will change the way you approach meetings, improve your clients interactions and elevate your professional communication skills.

Preview 21:31

In this section you’re going to meet my friend who thinks that conference calls are “boring, energy zapping time sucks.”  Unfortunately, for the vast majority of conference calls this is true.

In this section we are going to looks at new ways to approach conference calls.  We are going to focus on:

  1. Planning your conference call
  2. What to do before the conference call
  3. How to conduct the conference call
  4. What to do when it’s their conference call
  5. Thoughts about not being face-to-face
  6. Available tools
  7. Brief summary

At the conclusion of this section you you’ll have a new framework for planning and conducting conference calls that are effective and focused on an expected outcome.

Preview 20:15

eMail is the de facto form of communication for the business world today. There is no escaping eMail.  Yet, we have a tendency to treat eMail an an informal, personalized form of communication that has little structure or effect.

In this section we are going to put a framework and approach around eMail that will change the way you use this tool. We are going to focus on:

  1. Why eMail is important to your client and to your project
  2. General practices
  3. Structuring effective messages that get read
  4. An example of an effective message
  5. People
  6. Legalities of eMail
  7. Brief summary

At the conclusion of this section you’ll have a new approach to writing eMail that will change your approach and structure, save you time and improve your communication skills.

Preview 21:16

Presentations are a fact of consulting life.  Presentations change the way our clients (or audiences) perceive our knowledge, skills and value.  Presentations are an integral part of sharing outcomes and meeting expectations.

In this section we are going to focus on:

  1. Planning your presentation
  2. Structuring your content
  3. Creating slides
  4. Rehearsal
  5. When you present
  6. Executives
  7. Resources
  8. Brief Summary

At the conclusion of the section you will have a better understand of how to create, and deliver presentations that are meaningful.

Preview 24:39

We all work hard at improving the skills related to the specific service that we provide. However, without understanding the basics about people you will not succeed -- regardless of your consulting prowess.

In this section we are going to focus on:

  1. What makes us who we are
  2. Triune Brain Theory
  3. Non-Verbal Communications
  4. Who needs “what” from you
  5. Working with executives
  6. Dealing with adversity
  7. Cross cultural communications
  8. Brief summary

At the conclusion of the section you will have a better understand of what makes us who we are and how to better succeed on a person-to-person level. 

Preview 24:52

Review of the content in the Effective Meetings section of the course.

Effective Meetings
7 questions

A review of the Conference Calls section of teh course.
Conference Calls
8 questions

Review of teh eMail section of teh course.
The Consultant's Guide to eMail
11 questions

A review of teh People section of teh course.
The Consultant's Guide to People
12 questions

A review of the presentations section of the course.
Presentations
13 questions
About the Instructor
3.7 Average rating
3 Reviews
77 Students
1 Course
Industry Leader and Udemy Instructor

I am focused on bringing you the best ideas and practices that will enhance and grow your professional skills.

I've worn many hats in my career - sales manager, professional services director, VP of sales, business strategist, director of global operations. As a result, I have deep understanding of the multi-disciplinary skills required to survive - and THRIVE - in today’s business environment.

Experience has taught me those who take time to study and master communication skills succeed at a higher level. Be that financially - or in opportunity.

You can follow me on twitter as @dolandwhite.

Sign up today and take control of your path to success.

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