Centercode Connect Training for Community Managers

Learn to leverage Centercode Connect to manage your complete beta program.
  • Lectures 30
  • Video 4 Hours
  • Skill level all level
  • Languages English , captions
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion

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Course Description

This course offers in-depth training for Community Managers new to the Centercode Connect beta test management system.

What are the requirements?

  • Community Manager access to a Centercode Connect free trial or subscription

What am I going to get from this course?

  • Over 30 lectures and 3.5 hours of content!
  • Administrative knowledge of the Centercode Connect system

What is the target audience?

  • Beta, Product, Project, and Quality Managers
  • Centercode Connect administrators

What you get with this course?

Not for you? No problem.
30 day money back guarantee

Forever yours.
Lifetime access

Learn on the go.
Desktop, iOS and Android

Get rewarded.
Certificate of completion

Curriculum

Section 1: Introduction
06:15

This video focuses on the User Interface for the Community Manager along with navigating to key pages for administrative functions.

03:03

A little context to these training videos, this video series utilizes a fictional Beta Community with fictional data provided by real people. Having some context generally helps the concepts and ideas sink in.

16:01

Fundamental concepts of Managing your Beta Community/Project using Centercode Connect.

Section 2: Conditional Tuning
06:46

This video focuses on configuring your basic Community settings: The Community's name, where emails are being sent from, the look and feel of your implementation, and more.

06:53

This video focuses on the Email management functions within the Beta Community.

05:03

This video focuses on setting up basic account defaults including some localization options and Geographic Reporting.

04:03

This video focuses on creating and utilizing a scoring system in your Beta Community.

04:32

This video focuses on built-in ways to provide additional help or instructions to your Community Users.

05:17

This video focuses on customizing any and all text within your site, be it for flavor, localization, or organizationally accepted language. 

03:12

This video focuses on providing public documents (still attached to the implementation) to potential testers or other Beta Community Users.

02:31

This video focuses on setting up the basic, Community wide settings for your Project Forums. **To configure email-to-forum functionality, review this help article (centercode.zendesk.com/entries/20327556) and contact us.**

04:38

This video focuses on functionality found specifically in the Program Edition of Centercode Connect, including User Authentication and controlling regional access via Trade Compliance.

Section 3: Toolbox
06:18

This video focuses on configuring your Community Teams and Roles -- preparing your Community Users' access to information and resources.

06:10

This video focuses on providing information and resources to your Community through the Content tool. Content allows you to embed media, upload files, provide notifications and information, as well as require action for items like Non-Disclosure Agreements.

15:52

This video focuses on creating (and properly utilizing) Notices and controlling the log-in experience.

Section 4: Profiling Resources
06:27

This video focuses on Community profiling resources aimed at demographic and user-centered information via User Profiles.

07:12

This video focuses on Community profiling resources for product-environment information. Users provide test environment information via Test Platforms.

07:53

This video focuses on filling the Community Profiling gaps and creating Surveys for use-case scenarios and implementation-specific feedback.

Section 5: Launch!
06:36

This video focuses on customizing the Sign-Up process for your new Beta Community Users.

11:10

This video focuses on directly adding users to your Community and the incredibly important concept of testing your settings, configuration, sign-ups, etc.

05:22

This video focuses on the final steps of launching your Beta Community, inviting users, and "opening the floodgates."

Section 6: Maintaining Your Community
07:58

This video focuses on utilizing User Management and actions a Community Manager can take to encourage greater tester participation.

04:28

This video focuses on utilizing User Management, Scheduled Macros, and Email Communications to ensure your user data stays up to date.

03:21

This video focuses on communicating with testers and other users in your Beta Community.

06:50

This video focuses on Community Manager support functionality including basic troubleshooting and Password Reset.

05:16

This video focuses on accessing the data within your Beta Community by using the Knowledge Base's QuickSearch, Advanced Search, and Comprehensive Search functions, as well as User Management's Filter and View combinations.

09:48

This video focuses on reporting and exporting the data you collect within your Beta Community. It outlines creating custom reports and "Complete" reports as well as proper methods of exporting report data.

10:24

This video focuses on Connect's Program License features including Cross-Project Management functionality, Project Profiles, etc.

Section 7: Preparing Your Templates
05:58

This video focuses on the concepts behind utilizing Project Templates to holistically improve project creation and kick-off.

05:23

This video focuses on the creation, utilization and upkeep of Project Templates. See CM6.1 prior to this video.

Instructor Biography

I am a professional trainer for the Centercode Connect Beta Test Management System, responsible for on-boarding of all new customers at Centercode. I have extensive knowledge of the Centercode Connect system, including all perspectives. If I can't answer your questions, I have access to those that can. I also love video games and cats.

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