Conflict Resolution: How To Resolve Conflict In 1 Day

Discover How To Resolve Conflict In The Workplace, Resolve Disputes, Mediate Colleagues Effectively And Build Trust
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  • Lectures 21
  • Length 1.5 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
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About This Course

Published 10/2013 English

Course Description

Via videos and quizzes, by participating on this conflict management course you will discover…

An Introduction to Conflict Resolution

  • What is Conflict?
  • The Conflict Resolution Process

The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules

Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Focusing on Individual Needs

  • Finding Common Ground
  • Building Goodwill

Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions

Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions

This conflict resolution course compliments the managing conflict training we deliver in a classroom format.

What are the requirements?

  • Simply an inclination to improve your conflict management skills

What am I going to get from this course?

  • By the end of this course, you will be able to manage and resolve conflict
  • In this conflict management course you will discover:
  • The Thomas-Kilmann Instrument
  • Creating an Effective Atmosphere
  • Creating Mutual Understanding
  • Focusing on Individual Needs
  • Getting to the Root Cause
  • Building A Solution

Who is the target audience?

  • Team Managers
  • New Managers
  • Junior Managers
  • Middle Managers
  • Senior Managers

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.


Section 1: Student Resources
Before you begin...
Student Manual
37 pages

Listen to your conflict management audios on the move with this MP3 of the training videos.

Cheat Sheet
2 pages
Mind Map
1 page
Section 2: Conflict Resolution and Management

Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Section 3: Introduction To Conflict Resolution

People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. With a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way.

Introduction to Conflict Resolution
5 questions
Keep going...
Section 4: Conflict Resolution Styles

There are five widely accepted styles of resolving conflicts. These were originally developed by Kenneth Thomas and Ralph Kilmann in the 1970’s. We have even designed our conflict resolution process so that it can be used in conjunction with these styles.

Although we promote the collaborative style throughout this workshop, there are instances where it is not appropriate (for example, it may be too time-consuming if the issue is relatively insignificant). Understanding all five styles and knowing when to use them is an important part of successful conflict resolution.

Conflict Resolution Styles
3 questions
Section 5: Creating An Effective Atmosphere

When people are involved in a conflict, there is typically a lot of negative energy. Anger, frustration, and disappointment are just a few of the emotions often felt. By establishing a positive atmosphere, we can begin to turn that negative energy around, and create a powerful problem-solving force. This creates a strong beginning for the conflict resolution process.

Creating an Effective Atmosphere
6 questions
Section 6: Creating A Mutual Understanding

There is an old story about two girls arguing over an orange. They both wanted this single orange to themselves. They argued for hours over who should get it and why. Finally, though, they realized that they could both win: one wanted the rind for a cake, while the other one wanted to make juice from the inside of the orange.

This model of win-win situations and mutual gain is our preferred outcome for any conflict. In this module, we will explore how creating mutual understanding can lay the groundwork for a win-win solution.

Creating a Mutual Understanding
4 questions
Half way there...
Section 7: Focusing on Individual and Shared Needs

So far, we have talked about laying the foundation for common ground, one of the key building blocks for win-win solutions. This module will look at some techniques for building common ground, and how to use common ground to create a partnership.

It may not seem like we have progressed very far in resolving the conflict. Indeed, most of these primary steps are focused on information gathering and problem solving. For minor conflicts, having these steps in your toolbox will simply help you keep all possibilities in mind during the conflict. For major conflicts, these steps will help you ensure you achieve the best solution possible for the situation.

Focusing on Individual and Shared Needs
4 questions
Section 8: Getting To The Root Cause

Building a positive foundation and gathering information are key steps to resolving conflict, but it is going to be difficult to solve the problem if we don’t know what the problem is! In this module, we will learn how to delve below the current conflict to the root of the problem. This phase is important for long-term resolution, rather than a band-aid solution.

Getting to the Root Cause
5 questions
Section 9: Generating Options

Once you have a good handle on the conflict, it’s time for all parties in conflict to start generating some options for conflict resolution. In this stage, it’s all about quantity, not quality; you want as many options to choose from as possible.

Generating Options
5 questions
Almost there...
Section 10: Building A Solution

Once the possible solutions are laid out, it’s time to move on to choosing a solution and laying the groundwork for a resolution. This module will explore how to create criteria and how to use those criteria to create a shortlist of options, and then to move on to a solution.

Building a Solution
5 questions
Section 11: The Short Version

So far, we have explored the six phases of the conflict resolution process in depth. As we discussed earlier, these phases can be adapted for virtually any type of conflict. In this module, we will work through an abridged version of the process that can be used quickly and easily to successfully resolve conflicts. We will also look at some individual steps that can be used as conflict resolution and prevention tools.

The Short Version
5 questions
Section 12: Additional Tools

To wrap up this workshop, we would like to share some additional tools that can help you resolve conflicts.

Additional Tools
5 questions
Section 13: Wrapping Up

Although this workshop is coming to a close, we hope that your journey to improve your conflict resolution skills is just beginning. Please take a moment to review and update your action plan. This will be a key tool to guide your progress in the days, weeks, months, and years to come. We wish you the best of luck on the rest of your travels!

Well done!

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Instructor Biography

Train in a Day Training, Management and Leadership Development

Established in 2004, traininaday has empowered thousands of individuals to develop their management and leadership potential.

Now we bring our classroom training to you. The most fundamental aspects of management and leadership professionally narrated, visually engaging and delivered to you wherever you are.

Each course covers what you need to know and is supported by learning activities and interactive quizzes that test your knowledge.

We continue to develop new management training and leadership development courses that further your influence at work.

For more or for an in-house training event visit traininaday .

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