Conflict Resolution: How To Resolve Conflict In 1 Day
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Conflict Resolution: How To Resolve Conflict In 1 Day

Discover How To Resolve Conflict In The Workplace, Resolve Disputes, Mediate Colleagues Effectively And Build Trust
4.0 (6 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
53 students enrolled
Last updated 6/2014
Current price: $10 Original price: $50 Discount: 80% off
5 hours left at this price!
30-Day Money-Back Guarantee
  • 1 hour on-demand video
  • 3 mins on-demand audio
  • 3 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • By the end of this course, you will be able to manage and resolve conflict
  • In this conflict management course you will discover:
  • The Thomas-Kilmann Instrument
  • Creating an Effective Atmosphere
  • Creating Mutual Understanding
  • Focusing on Individual Needs
  • Getting to the Root Cause
  • Building A Solution
View Curriculum
  • Simply an inclination to improve your conflict management skills

Via videos and quizzes, by participating on this conflict management course you will discover…

An Introduction to Conflict Resolution

  • What is Conflict?
  • The Conflict Resolution Process

The Thomas-Kilmann Instrument

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding

Creating an Effective Atmosphere

  • Neutralizing Emotions
  • Setting Ground Rules

Creating Mutual Understanding

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Focusing on Individual Needs

  • Finding Common Ground
  • Building Goodwill

Getting to the Root Cause

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution

Generating Options

  • Generate, Don’t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions

Building a Solution

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions

This conflict resolution course compliments the managing conflict training we deliver in a classroom format.

Who is the target audience?
  • Team Managers
  • New Managers
  • Junior Managers
  • Middle Managers
  • Senior Managers
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Curriculum For This Course
21 Lectures
Student Resources
5 Lectures 03:57

Student Manual
37 pages

Listen to your conflict management audios on the move with this MP3 of the training videos.

Conflict Resolution MP3

Cheat Sheet
2 pages

Mind Map
1 page
Conflict Resolution and Management
1 Lecture 02:59

Welcome to the Conflict Resolution workshop. Wherever two or more people come together, there is bound to be conflict. This course will give participants a six-step process that they can use and modify to resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Preview 02:59
Introduction To Conflict Resolution
2 Lectures 05:22

People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. With a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way.

Preview 04:57

Introduction to Conflict Resolution
5 questions

Conflict Resolution Styles
1 Lecture 04:33

There are five widely accepted styles of resolving conflicts. These were originally developed by Kenneth Thomas and Ralph Kilmann in the 1970’s. We have even designed our conflict resolution process so that it can be used in conjunction with these styles.

Although we promote the collaborative style throughout this workshop, there are instances where it is not appropriate (for example, it may be too time-consuming if the issue is relatively insignificant). Understanding all five styles and knowing when to use them is an important part of successful conflict resolution.

Preview 04:33

Conflict Resolution Styles
3 questions
Creating An Effective Atmosphere
1 Lecture 05:03

When people are involved in a conflict, there is typically a lot of negative energy. Anger, frustration, and disappointment are just a few of the emotions often felt. By establishing a positive atmosphere, we can begin to turn that negative energy around, and create a powerful problem-solving force. This creates a strong beginning for the conflict resolution process.

Creating An Effective Atmosphere

Creating an Effective Atmosphere
6 questions
Creating A Mutual Understanding
2 Lectures 05:23

There is an old story about two girls arguing over an orange. They both wanted this single orange to themselves. They argued for hours over who should get it and why. Finally, though, they realized that they could both win: one wanted the rind for a cake, while the other one wanted to make juice from the inside of the orange.

This model of win-win situations and mutual gain is our preferred outcome for any conflict. In this module, we will explore how creating mutual understanding can lay the groundwork for a win-win solution.

Creating A Mutual Understanding

Creating a Mutual Understanding
4 questions

Half way there...
Focusing on Individual and Shared Needs
1 Lecture 05:29

So far, we have talked about laying the foundation for common ground, one of the key building blocks for win-win solutions. This module will look at some techniques for building common ground, and how to use common ground to create a partnership.

It may not seem like we have progressed very far in resolving the conflict. Indeed, most of these primary steps are focused on information gathering and problem solving. For minor conflicts, having these steps in your toolbox will simply help you keep all possibilities in mind during the conflict. For major conflicts, these steps will help you ensure you achieve the best solution possible for the situation.

Focusing on Individual and Shared Needs

Focusing on Individual and Shared Needs
4 questions
Getting To The Root Cause
1 Lecture 05:53

Building a positive foundation and gathering information are key steps to resolving conflict, but it is going to be difficult to solve the problem if we don’t know what the problem is! In this module, we will learn how to delve below the current conflict to the root of the problem. This phase is important for long-term resolution, rather than a band-aid solution.

Getting To The Root Cause

Getting to the Root Cause
5 questions
Generating Options
2 Lectures 04:09

Once you have a good handle on the conflict, it’s time for all parties in conflict to start generating some options for conflict resolution. In this stage, it’s all about quantity, not quality; you want as many options to choose from as possible.

Generating Options

Generating Options
5 questions

Almost there...
Building A Solution
1 Lecture 04:41

Once the possible solutions are laid out, it’s time to move on to choosing a solution and laying the groundwork for a resolution. This module will explore how to create criteria and how to use those criteria to create a shortlist of options, and then to move on to a solution.

Building A Solution

Building a Solution
5 questions
3 More Sections
About the Instructor
Train in a Day Training
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74 Reviews
1,482 Students
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Management and Leadership Development

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