Shivani kaushik is technical writer with 15+ years of experience working in IT product and IT services industry in various roles, across domains like Gaming, Finance and Industrial automation. She has experience in creating context sensitive help, API writing, user manuals , release notes etc using tools like Adobe framemaker, Indesign, robohelp, illustrators etc. She lead a multi year program to migrate the authoring model from unstructured to structred in her current organisation following DITA framwork using oxygen tool.