As a customer success consultant, my goal is to help CSMs to unlock their full potential. Entering the CS space in the Fall of 2020 I quickly became a household name as a fierce critic of the echo chamber.

I've worked with startups and mid-market SaaS companies to help them build the mindset, strategies, and structures to deliver value to their customers and companies.

The CS Creator course is designed to help CSMs break free from outdated beliefs and operating procedures. Customer success needs to go back where it belongs - the customer.