Experienced Information Technology Specialist with a proven track record of success in the Real Estate, Oil & Gas, Outsourcing Services, and Service provider industries. Proficient in a wide range of IT disciplines, including Windows Server Administration, Network Management, Microsoft Endpoint Manager (formerly SCCM), Microsoft Office 365, Virtualization, Cloud computing, Ticketing Systems, Technical Training, and Telecommunications Engineering.

Strong background in IT Service Management (ITSM) and IT Operations Management (ITOM), having successfully contributed to the efficient delivery of IT services, incident resolution, and infrastructure management. My experience in ITSM/ITOM includes streamlining processes, implementing monitoring solutions, and ensuring adherence to industry best practices.