Dr. Mohamed Hesham

With over 18 years of experience in the facility management industry in multinational firms, I am a seasoned professional specializing in Soft FM Operations, including housekeeping, laundry, pest control, landscape, façade cleaning, administration, as well as Hard MEP Operations. Currently serving as the Group Director of Facilities and Operations at EFS Facilities Services for the past 5 years, I have successfully managed and optimized various facility management functions.

Prior to my current role, I held the position of Director of Soft Services at EFS Facilities Services in Egypt, where I demonstrated exceptional leadership and expertise in overseeing facility and administration operations. Additionally, I served as the Regional Hotel and Support Services Director at Andalusia Medical Group in Egypt, further honing my skills in managing comprehensive facility services.

My international experience includes working as the Housekeeping and Laundry Manager at the prestigious Four Seasons Hotel Ten Trinity in London, UK. This role allowed me to leverage my expertise in maintaining impeccable cleanliness standards and delivering exceptional guest experiences. Moreover, I began my career as a Manager In Training (MIT) Program participant at Four Seasons, where I gained valuable insights into the fundamentals of facility management.

Education-wise, I hold a Ph.D. in the Specialty of Facility and Operations Management from Riviera University in Valbonne, France. Additionally, I have an EMBA from Alexandria University in collaboration with Georgia State – J. Mack Robinson College of Business. I am also a certified freelance FM Trainer and Consultant, actively involved in various consulting projects. My professional certifications include Facility Management Professional (FMP) certification, as well as IOSH, OSHA, NEBOSH certifications for ensuring high safety standards. Furthermore, I hold a Diploma in Supply Chain Management (SCM) from the Faculty of Graduate Studies for Statistical Research at Cairo University.

Throughout my career, I have achieved notable successes in optimizing facility operations, implementing cost-effective strategies, and ensuring exceptional service delivery. My expertise lies in driving efficiency, enhancing Soft FM standards, and providing comprehensive training and consultation to organizations.

Let's connect and drive excellence in facility operations together!