I am passionate about Customer Service. Why? Well, I run a business and want my staff to get more business... but the real reason is, I am a customer!
With more than 30 years of management, sales and business experience at a senior level in the USA, Canada, Australasia and, rather happily, the Caribbean, I have practiced and taught Customer Service to many people. In my view, everyone in the company is in sales.
My background is in information technology and science. I have worked with Vital Statistics information management systems, Museum management systems and science programs. My experience is in government and corporate enterprise with large and small organisations, including the largest museums on the planet. Some of the great relationships I have built have been with wonderful people at the Smithsonian Institution in DC, the American Museum of Natural History in New York City, New York Botanic Gardens, Yale University and the Natural History Museum in London.
My talent for customer relations, sales, marketing, account management, project management, general management and human relations are built into this course. My experience producing on-line training and webinars for the museum and vital statistics markets fin the past five years has been great in the preparation of this course.
The secret to my continuing success? I build great relationships.
Alan relaxes by indulging his loves; travel, reading, learning, Judy and three pesky cats. An award winning public speaker, Alan is writing a novel and short scripts in between the development of new and exciting courses.