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In 75 minutes learn what service design is and how to implement its first phase into your organization. Learn how to use the appropriate tools and briefly explore a sample case study.
Service design is an innovative approach that helps redesign existing services or create completely new ones.
This course will introduce you to the general principles of service design methodology. You will learn the role of services in the economy, how they can influence your business and how they can be used in competitive markets.
This course focuses on the first phase of the design process called ‘Business Perspective’.
We will provide you with custom tools and their explanation, which you can use to redesign your already existing service or create a new one. We have prepared a couple of canvases for you, so you can easily check how they may help your organization. You will learn how to use tools such as: Pyramid of Vision, Stakeholders Map, Cover Story and Business Hypothesis Map. We will explore a sample case study, where we will present how to use these tools in practice.
What's included in the course?
Our course is comprised of the follow:
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Desktop, iOS and Android.
Certificate of completion.
|Section 1: Service Design Fundamentals|
Service Design - basic information
Building the business perspective
The business map
|Section 2: Case Study|
Case Study Introduction
Design Brief Introduction
Design Brief Case Study
Desk Research Introduction
Desk Research Case Study
Cover Story Case Study
Vision Case Study
Vision Refinement Canvas Case Study
Pyramid Of Vision Case Study
Stakeholders Map Case Study
Business Map Case Study
Experience Design Manager, determinist and leader. Fascinated with Service Design. He believes that a fast and constant verification of design assumptions is a key to success. A great follower of simplifying the approach which in effect delivers simple products. As a leader of a UX team he tries to translate the design slang into business value. In a constant manner structures the elements of design process into a coherent package. He loves working which allows for proper commitment and determination in reaching appropriate goals. Passionate about visual design, animation, film, photography and a keen traveler.