How to Master Difficult Conversations with 7 Essential Tools
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How to Master Difficult Conversations with 7 Essential Tools

Face any difficult conversation at work or at play with extraordinary skill, heightened confidence, and diminished fear.
4.0 (31 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
1,629 students enrolled
Last updated 6/2014
English
Current price: $10 Original price: $40 Discount: 75% off
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Includes:
  • 2 hours on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
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What Will I Learn?
You will learn the following in this course:
How to significantly decrease your fear of difficult conversations in any environment.
What conflict really is and how it can actually work in your favor.
The 5 conflict styles and how to use any of them to reach a resolution.
How to conquer anger in 3 quick steps before it irreparably harms any conversation.
How to communicate with difficult people and irrational people.
Effective dialogue strategies that significantly increase your skill and confidence for having difficult conversations.
View Curriculum
Requirements
  • A desire to attain the skills and confidence to successfully have difficult conversations in any situation.
Description

This course will provide you with the tips, tools, strategies and solutions for skillfully facing, initiating, and participating in difficult conversations relating to the diverse perspectives you inevitably face at work and/or at play.

When you complete this course, you will be abundantly equipped with 7 essential tools to have difficult conversations with the skill and confidence necessary to face them without fear and to participate in them without difficulty. As a result, you can focus on truly making your personal life and your work environment primed for quality relationships, productive results and the happiness you deserve.

The 7 Essential Tools for Mastering Difficult Conversations

    1. Understanding Conflict

    2. The 5 Conflict Styles

    3. Helpful Dialogue Tools and Strategies

    4. Perspective & Emotions Matter

    5. How to Respond to Accusations & Derogatory Remarks

    6. Understanding the Transition of Terms and Labels

    7. How to Communicate with Difficult & Irrational People

Who is the target audience?
  • Anyone interested in creating or improving upon significant relationships.
  • Anyone seeking personal growth.
  • Anyone seeking professional growth.
  • Those employed in or seeking to gain employment in any field where interpersonal communication is essential.
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Curriculum For This Course
Expand All 38 Lectures Collapse All 38 Lectures 02:07:50
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Welcome!
1 Lecture 01:13
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Understanding Conflict
4 Lectures 06:51

Welcome to Section 1!

Please complete this assignment first before moving on to anything else in the course. The instructions for this assignment are written at the top of the page directly below the title of the assignment "What Conflict Means To Me."

When you download this assignment onto your computer, you will see a diagram that is made up of 5 yellow circles. Inside each of the yellow circles is where you can type your responses. When completing this assignment and all other subsequent downloadable written assignments, the document should open as a word document so that you can type directly on the document from your computer or mobile device.

The majority of the written assignments that you will be completing in this course will have a very similar format to this one.

  • A title of the assignment followed by...
  • A list of instructions on how to complete the assignment...
  • Blank spaces where your responses can be typed.
  • After you complete each written assignment you will then find information in red letters at the bottom of the document directing you where to go next in the course.

Don't worry. The written description for other lectures in this course will not be this long. Thanks for your patience and have fun!

Written Assignment: "What Conflict Means to Me."
IFrame

Video: 20th Century Events
04:39

Please complete this assignment by following the written instructions that are listed directly below the assignment title "Processing 'What Conflict Means To Me'."

Written Assignment: Process the "What Conflict Means To Me" Written Assignment
IFrame

Video: Looking at Conflict Differently
02:12
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The 5 Conflict Styles
4 Lectures 18:17

You will need to refer to this assignment in order to comprehend the subsequent assignments in Section 2. Therefore, please complete this written assignment first before moving on to the other material in this Section. There are 4 pages to this assignment that include 3 different activities for you to complete among the 4 pages. Simply follow the written instructions at the beginning of each activity to complete the assignment. Each of these activities is related to one another in some way.

Written Assignment: Conflict Style Assessment & Completion Assignment
IFrame

Video: Characteristics of Each Style
08:59

Video: Responding to Prompt #1 and Question #2
04:00

Video: Case Study and Key Points to Remember About the 5 Conflict Styles
05:18
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Helpful Dialogue Tools and Strategies
6 Lectures 17:33
Video: I-Messages vs. Blaming Statements
04:22

This written assignment is made up of 3 parts:

  1. PART 1: I-Messages vs. Blaming Statements Activity
  2. PART 2: Designing I-Messages
  3. PART 3: Follow-Up to PART 1

To complete each part, please follow the written instructions preceding each of the 3 parts.

Written Assignment: I-Messages vs. Blaming Statements - PARTS 1, 2, 3
IFrame

Video: Key Points to Remember about I-Messages
02:17

Video: Planting Solution Seeds
09:07

Please complete this assignment by following the instructions written at the top of the page.

Written Assignment: Planting Solution Seeds Activity
IFrame

Video: Key Points to Remember About Planting Solution Seeds
01:47
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Perspective and Emotions Matter
8 Lectures 34:10

Please complete this assignment by following the instructions written at the top of the page.

Written Assignment: First Memories of Difference
IFrame

Video: Perspective Matters
11:03

Video: Key Points to Remember About Perspective
01:29

Video: Intent vs. Receipt Formula
05:08


Please complete this assignment by following the instructions written at the top of the page.

Written Assignment: Nurture The Baby
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Video: Process the "Nurture the Baby" Written Assignment
06:53

Video: Key Points to Remember About Emotions
01:29
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How to Respond to Accusations and Derogatory Remarks
5 Lectures 20:13

Please complete this assignment by following the instructions written at the top of the page. You will need to access this completed assignment later in order to complete the other written assignment in this Section.

Written Assignment: Description of Personal Incidents
IFrame


Video: How to Respond to Derogatory Remarks
09:36

To complete this assignment, you will need to access the written assignment you completed at the beginning of this Section titled "Description of Personal Incidents." Please complete this assignment by following the instructions written at the top of the page and referring to "Description of Personal Incidents."

Written Assignment: Responding to Personal Incidents
IFrame

Video: Key Points About Responding to Accusations and Derogatory Remarks
01:52
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What Am I Supposed to Say? Understanding The Transition of Terms and Labels
5 Lectures 07:09
Video: Introduction to "What Am I Supposed to Say?"
04:18

Please complete this assignment by following the instructions written at the top of the page.

Written Assignment: Essay #1 - "What's In A Name?" Reading Responses
IFrame

Please complete this assignment by following the instructions written at the top of the page.

Written Assignment: Essay #2 - "What is the Difference..?" Reading Responses
IFrame

Please complete this assignment by following the instructions written at the top of the page.

Written Assignment: Essay #3 - "The Importance of Self-Identity" Reading Respons
IFrame

Video: Key Points to Remember About "What Am I Supposed to Say?"
02:51
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How to Communicate with Difficult & Irrational People
4 Lectures 19:28

Video: How to Communicate with Difficult People
06:52

Video: How to Communicate with Irrational People
08:57

Video: Key Points to Remember About Comm. w/Difficult and Irrational People
01:54
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Conclusion
1 Lecture 02:56
Wrapping it Up!
02:56
About the Instructor
Mark Charles Good, M.Ed.
4.0 Average rating
31 Reviews
1,629 Students
1 Course
Communication Specialist, Advanced Diversity Trainer, Author

Mark Charles Good is the founder of Viewpoint Unlimited, a company that specializes in diversity & inclusion training and effective interpersonal communication strategies for the business, education, and non-profit sectors worldwide.

Mark is frequently called upon by organizations of all sizes to assist them with problems that have arisen out of ineffective interpersonal communication. The specific topics in which Mark specializes to aid these organizations to improve communication include:

·Mediation

·Conflict Resolution

·Courageous Conversations about Race

·Confronting Homophobia

·Harassment

·Workplace Bullying

·Bullying in Schools

·Team Building

Mark enters these organizations when hostility and tensions are high and progress and resolution seem impossible. But his success in teaching members of these organizations to have difficult conversations that result in positive outcomes is based largely upon his application of the skills and strategies he offers you in this course. Mark employs methods that work and you are about to learn many of them right here.