How to Master Difficult Conversations with 7 Essential Tools

Face any difficult conversation at work or at play with extraordinary skill, heightened confidence, and diminished fear.
4.1 (15 ratings) Instead of using a simple lifetime average, Udemy calculates a
course's star rating by considering a number of different factors
such as the number of ratings, the age of ratings, and the
likelihood of fraudulent ratings.
1,479 students enrolled
$40
Take This Course
  • Lectures 38
  • Contents Video: 2 hours
  • Skill Level All Levels
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion
Wishlisted Wishlist

How taking a course works

Discover

Find online courses made by experts from around the world.

Learn

Take your courses with you and learn anywhere, anytime.

Master

Learn and practice real-world skills and achieve your goals.

About This Course

Published 6/2014 English

Course Description

This course will provide you with the tips, tools, strategies and solutions for skillfully facing, initiating, and participating in difficult conversations relating to the diverse perspectives you inevitably face at work and/or at play.

When you complete this course, you will be abundantly equipped with 7 essential tools to have difficult conversations with the skill and confidence necessary to face them without fear and to participate in them without difficulty. As a result, you can focus on truly making your personal life and your work environment primed for quality relationships, productive results and the happiness you deserve.

The 7 Essential Tools for Mastering Difficult Conversations

    1. Understanding Conflict

    2. The 5 Conflict Styles

    3. Helpful Dialogue Tools and Strategies

    4. Perspective & Emotions Matter

    5. How to Respond to Accusations & Derogatory Remarks

    6. Understanding the Transition of Terms and Labels

    7. How to Communicate with Difficult & Irrational People

What are the requirements?

  • A desire to attain the skills and confidence to successfully have difficult conversations in any situation.

What am I going to get from this course?

  • You will learn the following in this course:
  • How to significantly decrease your fear of difficult conversations in any environment.
  • What conflict really is and how it can actually work in your favor.
  • The 5 conflict styles and how to use any of them to reach a resolution.
  • How to conquer anger in 3 quick steps before it irreparably harms any conversation.
  • How to communicate with difficult people and irrational people.
  • Effective dialogue strategies that significantly increase your skill and confidence for having difficult conversations.

What is the target audience?

  • Anyone interested in creating or improving upon significant relationships.
  • Anyone seeking personal growth.
  • Anyone seeking professional growth.
  • Those employed in or seeking to gain employment in any field where interpersonal communication is essential.

What you get with this course?

Not for you? No problem.
30 day money back guarantee.

Forever yours.
Lifetime access.

Learn on the go.
Desktop, iOS and Android.

Get rewarded.
Certificate of completion.

Curriculum

Welcome!
Preview
01:13
Section 1: Understanding Conflict
IFrame

Welcome to Section 1!

Please complete this assignment first before moving on to anything else in the course. The instructions for this assignment are written at the top of the page directly below the title of the assignment "What Conflict Means To Me."

When you download this assignment onto your computer, you will see a diagram that is made up of 5 yellow circles. Inside each of the yellow circles is where you can type your responses. When completing this assignment and all other subsequent downloadable written assignments, the document should open as a word document so that you can type directly on the document from your computer or mobile device.

The majority of the written assignments that you will be completing in this course will have a very similar format to this one.

  • A title of the assignment followed by...
  • A list of instructions on how to complete the assignment...
  • Blank spaces where your responses can be typed.
  • After you complete each written assignment you will then find information in red letters at the bottom of the document directing you where to go next in the course.

Don't worry. The written description for other lectures in this course will not be this long. Thanks for your patience and have fun!

Video: 20th Century Events
04:39
IFrame

Please complete this assignment by following the written instructions that are listed directly below the assignment title "Processing 'What Conflict Means To Me'."

Video: Looking at Conflict Differently
02:12
Section 2: The 5 Conflict Styles
IFrame

You will need to refer to this assignment in order to comprehend the subsequent assignments in Section 2. Therefore, please complete this written assignment first before moving on to the other material in this Section. There are 4 pages to this assignment that include 3 different activities for you to complete among the 4 pages. Simply follow the written instructions at the beginning of each activity to complete the assignment. Each of these activities is related to one another in some way.

Video: Characteristics of Each Style
08:59
Video: Responding to Prompt #1 and Question #2
04:00
Video: Case Study and Key Points to Remember About the 5 Conflict Styles
05:18
Section 3: Helpful Dialogue Tools and Strategies
Video: I-Messages vs. Blaming Statements
04:22
IFrame

This written assignment is made up of 3 parts:

  1. PART 1: I-Messages vs. Blaming Statements Activity
  2. PART 2: Designing I-Messages
  3. PART 3: Follow-Up to PART 1

To complete each part, please follow the written instructions preceding each of the 3 parts.

Video: Key Points to Remember about I-Messages
02:17
Video: Planting Solution Seeds
09:07
IFrame

Please complete this assignment by following the instructions written at the top of the page.

Video: Key Points to Remember About Planting Solution Seeds
01:47
Section 4: Perspective and Emotions Matter
IFrame

Please complete this assignment by following the instructions written at the top of the page.

Video: Perspective Matters
11:03
Video: Key Points to Remember About Perspective
01:29
Video: Intent vs. Receipt Formula
05:08
Understanding Fear and Anger
Preview
08:08
IFrame

Please complete this assignment by following the instructions written at the top of the page.

Video: Process the "Nurture the Baby" Written Assignment
06:53
Video: Key Points to Remember About Emotions
01:29
Section 5: How to Respond to Accusations and Derogatory Remarks
IFrame

Please complete this assignment by following the instructions written at the top of the page. You will need to access this completed assignment later in order to complete the other written assignment in this Section.

Video: How to Respond to Accusations
Preview
08:45
Video: How to Respond to Derogatory Remarks
09:36
IFrame

To complete this assignment, you will need to access the written assignment you completed at the beginning of this Section titled "Description of Personal Incidents." Please complete this assignment by following the instructions written at the top of the page and referring to "Description of Personal Incidents."

Video: Key Points About Responding to Accusations and Derogatory Remarks
01:52
Section 6: What Am I Supposed to Say? Understanding The Transition of Terms and Labels
Video: Introduction to "What Am I Supposed to Say?"
04:18
IFrame

Please complete this assignment by following the instructions written at the top of the page.

IFrame

Please complete this assignment by following the instructions written at the top of the page.

IFrame

Please complete this assignment by following the instructions written at the top of the page.

Video: Key Points to Remember About "What Am I Supposed to Say?"
02:51
Section 7: How to Communicate with Difficult & Irrational People
Video: Introduction - Your Button Pusher
Preview
01:45
Video: How to Communicate with Difficult People
06:52
Video: How to Communicate with Irrational People
08:57
Video: Key Points to Remember About Comm. w/Difficult and Irrational People
01:54
Section 8: Conclusion
Wrapping it Up!
02:56

Students Who Viewed This Course Also Viewed

  • Loading
  • Loading
  • Loading

Instructor Biography

Mark C. Good, M.Ed., Communication Specialist, Advanced Diversity Trainer, Author

Mark Good is the founder of Viewpoint Unlimited, a company that specializes in diversity & inclusion training and effective interpersonal communication strategies for the business, education, and non-profit sectors worldwide.

Mark is frequently called upon by organizations of all sizes to assist them with problems that have arisen out of ineffective interpersonal communication. The specific topics in which Mark specializes to aid these organizations to improve communication include:

·Mediation

·Conflict Resolution

·Courageous Conversations about Race

·Confronting Homophobia

·Harassment

·Workplace Bullying

·Bullying in Schools

·Team Building

Mark enters these organizations when hostility and tensions are high and progress and resolution seem impossible. But his success in teaching members of these organizations to have difficult conversations that result in positive outcomes is based largely upon his application of the skills and strategies he offers you in this course. Mark employs methods that work and you are about to learn many of them right here.

Ready to start learning?
Take This Course