ITIL Service Operation (Intermediate Lifecycle)
3.9 (44 ratings)
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ITIL Service Operation (Intermediate Lifecycle)

ITIL Service Operation
3.9 (44 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
897 students enrolled
Last updated 7/2017
English
Price: Free
Includes:
  • 42 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to service operation
  • Understand the Service operation principles
  • Understand the Service operation processes
  • Understand the Common service operation activities
  • Understand the Organizing for service operation: functions
  • Understand the Technology considerations
  • Understand the Implementation of service operation
  • Understand the Challenges, critical success factors and risks.
View Curriculum
Requirements
  • An Understanding of the ITIL Foundation course makes you eligible for this course
Description

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. 

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

Who is the target audience?
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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Curriculum For This Course
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01. Course Overview
29 Lectures 29:00
01. Introduction
00:49

02. Covered Topics
00:53

03. Objectives
00:19

04. Benefits of ITIL
00:49

05. ITIL Intermediate Level
00:39

06. ITIL Certification Path
01:41

07. Service Lifecycle Modules
00:42

08. Service Capability Modules
00:37

09. Lifecycle & Capability Module
00:28

10. Managing across the lifecycle
00:38

11. Training and Exam Bodies
00:30

12. Purpose of SO Module
00:31

13. Course Agenda
00:38

14. Main Target Group for SO
00:37

15. Target Candidates for the course
01:17

16. SO Exam Eligibility
00:58

17. ITIL 2011 SO Exam
00:58

18. ITIL 2011 SO Exam Tips
00:16

19. Learning Units Overview
04:07

20. Quiz
00:35

21. ITIL Foundation Basics
01:01

22. Publications of ITIL Lifecycle
00:55

23. Concepts of Service and Value
01:03

24. Service and Value Assets
01:05

25. Creating Value
01:26

26. Value Delivery
01:29

27. Governance
01:35

28. Enterprise Level Mapping with ITSM
01:50

29. Recap
00:34
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02. Course Inroduction
10 Lectures 13:13
01. Introduction
00:22

2. Service Operation's position in the ITIL Lifecycle
01:13

3. Details on Service Operations
00:34

4. Purpose of Service Operation
01:13

5. Objectives of Service Operation
00:43

6. Scope of Service Operation
02:00

7. Service Operation Value to Business
01:16

8. Context of Service Operation in Service Lifecycle
03:18

9. Service Operation Fundamentals
02:03

10. Summary
00:31
About the Instructor
CertifyCheap International
3.9 Average rating
299 Reviews
3,577 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.