ITIL Service Operation (Intermediate Lifecycle)
3.9 (44 ratings)
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ITIL Service Operation (Intermediate Lifecycle)

ITIL Service Operation
3.9 (44 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
897 students enrolled
Last updated 7/2017
Price: Free
  • 42 mins on-demand video
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • Understand the Introduction to service operation
  • Understand the Service operation principles
  • Understand the Service operation processes
  • Understand the Common service operation activities
  • Understand the Organizing for service operation: functions
  • Understand the Technology considerations
  • Understand the Implementation of service operation
  • Understand the Challenges, critical success factors and risks.
View Curriculum
  • An Understanding of the ITIL Foundation course makes you eligible for this course

The Service Operation (SO) module is one of the certifications within the ITIL® Service Lifecycle work stream. This module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform. These activities can also help improve their IT Service Management.

The SO module focuses on the coordination and execution of activities that enable the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle as well as any technology and support resources that are used to deliver them.

The course covers management and control of activities and techniques that are documented in the ITIL Service Operation publication, but it does not provide the full detail of each supporting process. 

Understanding of Service Operation best practice enables organizations and IT teams to effectively sustain and maintain the products and services they develop and ensure that they provide efficient resources for their users.

Who is the target audience?
  • Chief information officers (CIOs)
  • Chief technology officers (CTOs)
  • Managers
  • Supervisory staff
  • Team leaders
  • Service designers
  • IT architects
  • IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • ITSM trainers involved in the ongoing management, co-ordination and integration of operation activities within the service lifecycle
  • Individuals who require a detailed understanding of the ITIL service operation stage of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
  • IT professionals working within or about to enter a service operation environment and requiring an understanding of the concepts, processes, functions and activities involved
  • Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
  • Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
  • Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
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Curriculum For This Course
01. Course Overview
29 Lectures 29:00
01. Introduction

02. Covered Topics

03. Objectives

04. Benefits of ITIL

05. ITIL Intermediate Level

06. ITIL Certification Path

07. Service Lifecycle Modules

08. Service Capability Modules

09. Lifecycle & Capability Module

10. Managing across the lifecycle

11. Training and Exam Bodies

12. Purpose of SO Module

13. Course Agenda

14. Main Target Group for SO

15. Target Candidates for the course

16. SO Exam Eligibility

17. ITIL 2011 SO Exam

18. ITIL 2011 SO Exam Tips

19. Learning Units Overview

20. Quiz

21. ITIL Foundation Basics

22. Publications of ITIL Lifecycle

23. Concepts of Service and Value

24. Service and Value Assets

25. Creating Value

26. Value Delivery

27. Governance

28. Enterprise Level Mapping with ITSM

29. Recap
02. Course Inroduction
10 Lectures 13:13
01. Introduction

2. Service Operation's position in the ITIL Lifecycle

3. Details on Service Operations

4. Purpose of Service Operation

5. Objectives of Service Operation

6. Scope of Service Operation

7. Service Operation Value to Business

8. Context of Service Operation in Service Lifecycle

9. Service Operation Fundamentals

10. Summary
About the Instructor
CertifyCheap International
3.9 Average rating
299 Reviews
3,577 Students
7 Courses
Project, Programme, Programme and ITSM Trainer

CertifyCheap is an online training provider that offers eLearning courses, live instructor-led virtual classes and online examinations for professional certifications

certifycheap is an online trading name for Harrybaker Training, a UK-based Accredited training provider. 

We provide fully accredited online training and exam preparation courses, and re-registration services in project management, risk management, programme management, and IT services management.

Our online training includes courses of study and exam preparation for PRINCE2, PMP, M_o_R, ITIL, MSP, P3O, COBIT5, Lean Six Sigma, Facilitation, PPS, MoP, PMD Pro etc. All courses and exams are accredited by PMI, AXELOS, and APMG, where applicable.