Zoho CRM: Overview and Getting Started
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Zoho CRM: Overview and Getting Started is designed for the new Zoho CRM users who need to start from the beginning. This course explains the core features of Zoho CRM and aims to get a new Zoho CRM user comfortable with the most important CRM features as fast as possible.
By the end of the course, users should be comfortable using the basic features of Zoho CRM and be able to easily add and track leads for their business.
The people that should take this course are:
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|Section 1: Introduction to CRM, Sales Cycle, and Course Overview|
Lecture 1 is an overview of the course and also helps to familiarize you with some terminology that we will be using throughout the course.
|Section 2: Zoho CRM Basics|
Lecture 2 covers the basics of adding and editing a lead in Zoho CRM.
Lecture 3 covers the basics of using and editing different lead tracking fields.
Lecture 4 goes over how to convert a lead into an account and contact as you move the lead through your sales cycle.
|Section 3: Email Integration, Reports and More|
Lecture 5 covers how to integrate your email service into your CRM and relate emails to your leads and contacts.
Lecture 6 shows you how to create detailed reports ranging from sales efficiency to forecasting and lead tracking.
Lecture 7 covers document integration such as attaching documents to sales records and storing relevant docs within Zoho CRM.
Lecture 8 covers the various activities you can track in the CRM and how to customize your "Home" tab.
Lecture 9 covers the various Zoho CRM resources available to you and shows you where to find them so you can keep learning.
Zoho Academy is the official training account for Zoho products and other related topics in Udemy. You can get trained on:
My name is Arun and I'm a CRM training expert at Zoho Corp. Among my many responsibilities is training Zoho users how to get the most out of their Zoho Apps especially as it relates to making their businesses run more efficiently.
I focus on making the training process as deliberate and easily understandable as possible so that anyone can easily follow along.
My background is in engineering, marketing, and business development. I graduated with my BA in Computer Engineering and worked in the engineering industry for 4 years before transitioning into marketing and business development which I've been doing for 5 years.
I have experience using several Zoho Apps and also spend time interfacing with various Zoho Customers and discussing the user experience.
Zoho offers a comprehensive suite online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go.