About Your Instructor — Wayne C. Robinson

I’m Wayne C. Robinson, an author, certified trainer, former timeshare executive, and consumer advocate. Today, I use my experience inside the industry to help timeshare owners understand their agreements, explore cancellation options, and make informed decisions.

My path into timeshare began with a career in travel and hospitality. After graduating from the International Tour Management Institute in San Francisco in 1994, I worked as a tour guide, in guest relations with Royal Caribbean, and as a flight attendant. That background eventually led me into timeshare sales and resort management.

Over the next 15 years, I worked in timeshare sales, marketing, contracts, and management in the United States, Mexico, and the Caribbean. My experience included serving as Director of Sales and Marketing at Azul Sensatori Resort in Jamaica. I saw the business from several sides: presenting memberships, reviewing agreements with buyers, and managing sales teams.

I also saw the gap between what people were promised and what they actually received. I refused to misrepresent memberships, and that decision cost me jobs. Eventually, I left resort sales. I wanted to use what I knew to help the people signing the contracts.

That decision led me to write Everything About Timeshares: Before, During, and After the Sale. My purpose was to explain how the industry operates, what buyers should examine, and what owners need to understand after purchasing. Readers then began asking a recurring question: “How do I get out?”

Their questions inspired my cancellation books, including Cancel Your Timeshare Today, and the courses I now teach. I also developed The Mexico Timeshare Guide to address the questions and concerns of people purchasing vacation-club memberships in Mexico. These resources grew out of real experiences and the need for clear, practical information.

I hold a bachelor’s degree in mass communications and a master’s degree in sales management. I am also a Train-the-Trainer certified professional through the SMETAP Programme, with PSMB trainer certification in Penang, Malaysia, where I now live.

Through Timeshare Cancellation Mastery, I bring together my industry experience and professional training to explain the cancellation process in manageable steps. My goal is to help you understand your situation, prepare carefully, and move forward with greater confidence.

I spent years working inside the timeshare industry. Now, I spend my time helping owners use that knowledge to take control of their next decision.