I am from England, certified to ITIL 4 Master Level (including the previous ITIL 3 Expert Level and ITIL 2 Service Manager) and promote more than 35 years’ IT experience working in both public and private sectors (technical support and senior management roles), and with over 15 years’ experience related to IT service management (ITSM).

I am the founder and Director of ITSM Assist Limited (ITSM Assist is an accredited ITIL® training organisation), a privately-owned Limited company based in the UK.   

As a professional accredited ITIL® trainer combined with my extensive ITSM experience allows me to promote excellent analogies, provide clear and meaningful explanations, and in turn put the ITIL syllabus into real life context and meaning.  These are essential ingredients to support student learning and understanding.  I much prefer a walk-the-talk approach as opposed to talking-the-walk if that makes sense.  I believe students benefit far more with real-life meaning.

In terms of credibility, as an accredited ITIL trainer ITSM Assist including myself ensure that materials and associated content are fully aligned with examination syllabus.