Service Management Ninja Master and Professional with over 20 years of experience in ITSM / SM (BMC Remedy, HPSM, ServiceNow), held various professional and leadership roles, including solution consultant, manager, trainer, and innovator.

He is a certified ITIL®v3 Expert, ITIL®v4 Master, and leading ITIL®v4 instructor.

His academic journey is marked by a BSc, MSc, and PhD in Computer Systems and Technologies Engineering, with a PhD thesis focused on IT Service Management Systems enhanced by Artificial Intelligence. Complementing these technological educations, he also holds an MSc in Business Management, Technology, and Innovation, a testament to his holistic approach to Service Management.

His greatest passion is developing, supporting, and managing innovative solutions for delivering customer value. This has resulted in four patents in IT Service Management, AI, and software engineering and several international rewards and recognitions.