I've had the good fortune to help establish and grow Customer Success (CS) teams across multiple companies and geographic locations which include North America and Australia. Although I come from a technical background and began my career as a consultant, I've enjoyed the world of CS and would like to share the knowledge I've gained thus far.

With the help of a close friend, Fred Leong, we've opened a consulting firm 'Leva Consulting' that focuses on assisting individuals and small companies to begin their journey with CS.

Outside of this, I can be found tinkering with my grandmother's recipes and enjoying the outdoors.