I am a seasoned IT professional and trainer with over 25 years of industry experience spanning IT Service Management (ITSM), Cybersecurity, Project Management, Process Improvement, IT Business Analysis, and ITIL® capabilities and lifecycle practices.
My career has covered a wide range of technical, leadership, and advisory roles, including Computer Technician, IT Manager, Business Analyst, IT Consultant, Project Manager, and Training Manager. This hands-on background allows me to bridge the gap between theory and real-world application when delivering training and consulting services.
Throughout my career, I have successfully implemented IT solutions, improved service management processes, led complex projects, and delivered professional training programs and workshops based on global best practices. My training and consulting experience includes Project Management, ERP and CRM systems, Business Analysis, ITIL® (V2, V3, and beyond), COBIT, and ISO/IEC 20000, delivered to leading public and private sector organizations.
I have had the privilege of working with and training professionals across multiple regions, including Australia, China, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, Saudi Arabia, Turkey, and the UAE, giving me strong cross-cultural and international delivery experience.
Driven by a passion for continuous improvement and professional excellence, I am committed to helping individuals and organizations strengthen their IT capabilities, improve service performance, enhance cybersecurity posture, and successfully deliver IT-driven initiatives through practical, results-focused training.
