ServiceNow Specialist, Administrator, Developer, Architect, IT Service Management (ITSM) Expert. Years of Experience in Business Process Analysis, Project Management and IT Service Management. In-depth scripting exposure with complex use cases. Co-Publisher of nowKB (ServiceNow blog), nowGPT (ServiceNow AI Utility), n0w Academy (Training). Worked with many of the top companies in North America involving industries such as Banking, Retail, Insurance, Wealth Management, Real Estate, Infrastructure, Healthcare, Hospitality & Telecommunications.