Noel has been an Enterprise IT Analyst for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and process model, which became the foundation for IT Troubleshooting Management. 

For corporate product support troubleshooting coaching / training, and custom deductive tools, message Noel or click on his website.