Customer Success Expert and Thought Leader
After completing an MBA in Management and Organizational Behavior, Nils Vinje got into his first role in Customer Success as a Customer Success Manager. Nils’ alignment with and passion for Customer Success enabled him to rise very quickly from CSM to Team Lead to Director and finally VP. During his rise, he established a track record of orchestrating record-breaking renewals and up-sells.
In January of 2015, Nils formedGlide Consulting to share his expertise and success with clients. To date, Glide’s clients range from hyper-growth to growth stage to Fortune 500 SaaS companies. Glide’s proprietary framework, called the Customer Strategy Method, serves as the foundation on which to build a high performing Customer Success organization. Nils is a certified coach and when his expert coaching is paired with the Customer Strategy Method framework, Glide clients achieve predictability in both renewals and expansions.