My name is Motasim Ibrahim ,I have Seven  years of experiences as IT  Engineer  specialist I have done  ITIL-F, CCNA routing and switching, MCTS -Windows 7 configuration , MCDST-windows 7 troubleshooting  ,MCSA -Windows server2016, MCSE-Exchange Server2016, CompTIA A+  ,Network +and Server+, Apple certified Associate Mac integration 10.13. I've worked on  IT support specialist and infrastructure support and have provided solutions to 1st line helpdesk staff on how to fix problems.