Customer Experience Specialist
Hi, I’m Matthieu Bonelli
I am a passionate Customer Experience Specialist helping large European companies becoming more customer centric.
I started my career in CX learning from some of the most customer focused organisations, such as Zalando and Casper.
Today, thanks to a strong focus in retail e-commerce, I help a few selected companies create CX Programs and move from CX ZERO to CX HERO, delivering each day more value for their customers while increasing profitability.
I don't consider myself a consultant, but a coach who supports the leaders day-in and day-out to ensure customer centricity becomes part of the company's DNA.