I am currently a Director of Support with over 18 years of experience working in the IT support industry, including Helpdesks, Service Desks, and Network Operations Centres (NOCs).

Throughout my career, I’ve worked my way up from frontline support roles into senior leadership, giving me a deep, real-world understanding of what it takes to succeed at every level. I’ve been directly involved in hiring, training, and developing support engineers, so I know exactly what employers are looking for when bringing in new talent.

Over the years, I’ve built a strong foundation in both technical support and team leadership, helping to create high-performing support teams and deliver excellent service in fast-paced environments.

My goal with this course is simple — to share practical, honest, and actionable insights that will help you stand out.