Malay A. Upadhyay
Author, CGO at an AI SaaS, & Advisor at Univ of Richmond
Malay A. Upadhyay is an expert in AI-led growth enablements. As the Chief Growth & Operations Officer at SalesChoice, an award-winning AI platform-as-a-service, he has guided numerous businesses on their transformative AI journeys. He also serves as an advisor to the Customer Experience Program at the University of Richmond. His dual-focus on AI-led growth has earned him recognitions as one of the Most Influential Business Leader to Watch Out by CEOTime Magazine, and one of the Top 10 Pioneering Business Leaders by Mirror Review.
A top Marketing Operations voice on Linkedin, Malay's extensive global portfolio encompasses diverse industries such as F&B in Dubai, hospitality in India, manufacturing in Italy, energy in the US, and more recently, healthcare, telecom, high-tech, and logistics in North America. This rich background has bestowed upon him a profound understanding of the intricacies within each sector. Prior to the onset of the pandemic, Malay also served as a board member of the esteemed AI Directory and contributed to the formulation of the European Commission's AI policy through his involvement with the 'High-Level Expert Group' in the European AI Alliance.
Malay has trained 300+ revenue managers and executives on how to get the most out of AI enablements to supercharge their growth and solve some of the most complex organizational challenges. The successes and failures he has encountered have allowed him to devise best practices and some of the first managerial frameworks around AI. They feature prominently in Malay’s ‘AI Management’ series of books, which he authored with one of the world’s largest tech publishers. They are also an exclusive part of his educational Masterclass and training curriculum.
Malay’s creations continue to aid and impact organizations and professionals alike. With an astute grasp of customer acquisition and retention cycle involving Marketing, Sales and Customer Success, he has automated large swaths of this process. Given the power of such automation and its risk to professional jobs, Malay has also created the AI Job Calculator that estimates how much of one’s job can be automated with AI at any time, allowing professionals to better plan their career trajectory.
Malay holds an MBA from Queen’s University (Canada), an MSc in Marketing Management from Bocconi University (Italy), and Bachelor of Engineering from Manipal University (India).