Lente Keyser is a frontline problem-solver, author, and course creator specialising in human-centred process improvement.

With a background spanning customer service, operations, tourism, and continuous improvement, Lente focuses on helping frontline teams move beyond scripts and surface-level fixes to understand how systems really work.

She is the author of The Six Sigma Problem Solver, No More Boring Mondays, and Can I Speak to a Real Person?, and the creator of the Humanity at Work series. Her work blends Six Sigma thinking, emotional intelligence, and practical frontline experience to build calmer teams, better decisions, and more humane systems in an AI-shaped world.