Dragos Iliescu

I've let my passion for learning to lead me into a career in training, and I've been designing learning journeys since 2008. I'm currently the Director of Training for an information technology company, having previously gone through the entire spectrum of organizational learning jobs as a trainer, instructional designer, or training program manager, primarily in IT and BPO companies. I've authored several books on training, telemarketing, and customer service topics, and I'm currently involved in the development and implementation of various e-learning projects.