With over two decades of experience as a consultant Business Analyst in the UK Public Sector, I bring a wealth of real-world insight to this course. I have worked across a wide range of high-profile, complex programmes, partnering with senior stakeholders, multidisciplinary teams, and delivery leaders to solve challenging business and user problems at scale.

Throughout my career, I’ve operated at the intersection of strategy, user needs, and delivery, helping organisations translate policy and business goals into practical, user-centred solutions. This course draws directly from the lessons learned, proven techniques, and common pitfalls I’ve encountered across diverse environments—including large transformations, digital services, and operational change initiatives.

Rather than theoretical models alone, I share how Business Analysis really works in practice: what to focus on, how to ask the right questions, how to influence decision-makers, and how to deliver meaningful outcomes under real-world constraints.

By joining this course, you gain access not just to knowledge, but to hands-on guidance shaped by years of consulting experience, equipping you with the mindset, tools, and confidence to perform effectively as a Business Analyst in complex, real-world settings.