Cato Jensen

HORECA Consultant

I am a HORECA Consultant, as well as consulting for businesses on other topics, mainly sales and marketing (marketing strategies) and employee training.  On the management level, I mostly consult on economics and investments.  The main subject I teach employees at a company is how to behave themselves in front of customers.  I feel many of my colleagues focus on how to "idealize" the customer or client, while I focus on how to treat the customer - I believe it's important to know that there's a fine line between receiving criticism from a customer, and to be abused by one. 

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