Technical Solutions   Consultant II                      HP   Enterprise 

L2   SAN Switch Support Technician

         2016   to June 2018

-    Build creative resolutions for customer problems when engineering fails to provide a fix

-    Conference live with high profile customers to resolve issues within their environment

-    Handle storage and switch outages

-    Support HPE 3par, Brocade, Mellanox and Cisco switches

-    Appointed Technical Lead for team members by management

-    Configure full scale lab environments for employee training, problem replication and testing

-    Personally trains new hires as well as provides continuing education for current employees