With over 5 years of experience in IT Service Management, I bring a deep understanding of asset management and ITSM practices, particularly within Jira and Atlassian tools. As a team lead, I successfully built and now head the IT Service Management administrators team, where we implement and optimize ITIL practices in our ITSM system.

My expertise includes developing and leading ITSM strategies, configuring Jira to enhance incident and problem management, service catalog, and other key IT processes. I’m dedicated to integrating best practices and innovative approaches to streamline IT operations and improve service delivery.

Passionate about sharing my knowledge, I aim to provide practical, actionable insights in my courses. Join me to learn from my extensive experience and gain the skills needed to excel in IT asset management and ITSM using Jira and Atlassian tools.