Hi, my name is Antoniya Serafimova, and I am really excited to be an Etiquette trainer!

Currently I am a Project Manager at HPE. Before that I was working in the sphere of customer service and media as a journalist and news reporter. Through my whole life etiquette was a passion and learned it at home, during my education of European Law, Diplomacy and Relations, volunteering activities, work experience and books.

Thanks to that I learned the importance of knowing how to behave in every situation, not only to make a good impression and build your personal image, but also to feel comfortable and confident. Etiquette gives security and helps society build on the good foundations of kindness, politeness, respect, responsibility, openness, and honesty.

Therefore, my mission is to share my knowledge with you in a contemporary, simple and practical manner so you can apply what you heard in real life. I have already presented some of it in videos and conducted face to face trainings – and now you can find it to the full in the ‘Daily Etiquette: How to Treat Yourself and Others Properly’ course. I hope you will enjoy it as much as I did while I was preparing it for you!