Hi!

I'm Janne Ohtonen and I work as a training expert on customer-centric business process management and customer experience. I aim to give you the best possible online training here in Udemy with 100% money back guarantee.

Highly trained teacher

I am a certified expert, who has tens of certifications (for example Certified Process Master, Certified Coach, Prince2, etc.). I have a Master's degree on information systems and a doctorate on business process and customer experience management. I have been over 25 years a student myself, so I understand your needs for learning well.

Experienced Coach

I coach companies and C-level people around the world. I teach thousands of C-level people on customer experience every year. On top of this, I consult world's leading experts on customer experiences and business process management. My clients have been for example: Apple, Aviva, Bristol Myers Squibb, Chep, DST Systems, Fiat, Fidelity, Hymans Robertson, Intarcia, Sita, ING, Metro Bank, UK Broadband, BT Business, TeliaSonera, etc.

Results my clients have received

My clients have received impressive results. I have helped a telecommunications company to save over $1million in costs, retail company to increase their profit 600k and world-class enterprises to improve their customer loyalty by double digits. And all this has happened within months since starting. I will teach you these secrets in the Udemy courses I offer here.

How I can add value to you?

My experience and education is suitable for helping companies from any industry to learn more about customer experiences and business processes. I do training, mentoring, consulting and coaching. Please, contact me for more information. And join my courses here on Udemy today! You'll love 'em!