With over 18 years of experience in IT and a proven track record as a Senior Readiness Engineer at Microsoft, I specialize in delivering innovative solutions in Servers, Security, Storage, Cloud Security, and Data Privacy, with expertise in aligning with industry standards such as NIST and ISO. My work has directly contributed to enhancing customer satisfaction and product adoption through actionable insights and tailored strategies. In my current role, I leverage data-driven analysis to improve customer experience, proactively identify risks, and implement mitigation strategies that drive measurable business outcomes. By influencing product direction and fostering engineering enhancements, I have improved issue resolution times and contributed to increasing customer satisfaction.

A strategic thinker, I excel at identifying emerging trends and transforming them into opportunities that advance product offerings and customer success. I partner across teams to develop automated solutions, design insightful dashboards, optimize processes, driving efficiency and scalability. Recognized as a subject matter expert, I navigate complex product lines to deliver exceptional results and drive innovation. Holding an MSc in Cybersecurity and certifications in Azure, Security, Active Directory, and Windows Server, I combine technical expertise with leadership and relationship-building skills.

As a Microsoft Certified Trainer (MCT) and Certified EC-Council Instructor (CEI), I am passionate about empowering teams, fostering innovation, and delivering impactful technology solutions that meet evolving business needs.

Key Achievements:

   - Microsoft Global Hackathon Winner (2023).

   - Designed and implemented readiness programs adopted across global                     markets.

   - EC-Council Cybersecurity Career Mentor.

Technical Expertise

Cloud and Security:

Azure Security & Solutions | Identity & Access Management | Defense-in-Depth | Firewall/IDS | VPN | DDoS

Mitigation | Data Privacy Standards (NIST, ISO)

Operating Systems:

Windows Server/Client | Linux OS | Hyper-V | VMware

Networking and Protocols:

Active Directory | Group Policy | TCP/IP | OSI Model | DNS/DHCP 

Cybersecurity Tools:

OpenVAS | Nessus | Metasploit Framework | Burp Suite | Wireshark | sqlmap | NMAP | OSINT Framework |

Aircrack-ng | OWASP Framewark

AI Tools:

Security/Bing Copilot | ShellGPT | ChatGPT | Gemini