Service Cloud Solution Design Introduction
A free video tutorial from Mike Wheeler
Salesforce & ChatGPT Trainer & 7x Certified - 200k+ Students
20 courses
224,611 students
Lecture description
In this introductory lecture, I prepare you for what we will do and learn in this section of the course.
Learn more from the full course
Salesforce Service Cloud Consultant Certification Course
Get Certified as a Salesforce Service Cloud Consultant and Implement the Lightning Service Console and Build Survey App
10:58:51 of on-demand video • Updated November 2022
All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam
Implement Salesforce Knowledge
Implement Lightning Service Console
Implement Live Agent
Implement Multiple Support Processes to Support Multiple Interaction Channels
Track Service Center Metrics and KPIs
Build Custom Service Apps
English [Auto]
So now we're ready to dive into the service cloud solution design section of the exam guide. And when we talk about solution design and the service cloud that means we're going to be dealing with the service console. So I'm going to introduce you to the service console and how to customize and set it up. We're also going to look at some of the core features and functionality of the service console. We'll be revisiting these concepts in later sections as well and going more in depth. And so now let's get ready to learn to service console and I'll see in the next lecture.