How To Use Task Analysis To Design The Best User Experience

Document the user experience of your website, app, or product with a task analysis before you design.
  • Lectures 18
  • Video 2 Hours
  • Skill level all level
  • Languages English
  • Includes Lifetime access
    30 day money back guarantee!
    Available on iOS and Android
    Certificate of Completion

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Course Description


If you want to design a website, application, software, or mobile app that is easy to use and has a great user experience, then you should be creating task analyses of the most important tasks the users will take with your product. This course teaches you everything you need to know about task analysis so that you can design the best user experience for your products.

About This Course:

Over 400 very happy students

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Some examples of what's in the course:

  1. How to outline the entire user experience of your product BEFORE you design with a task analysis.
  2. How task analysis is critical to design
  3. How to decide what to do a task analysis on
  4. Different formats you can use to create a task analysis
  5. Who to invite to a task analysis session
  6. The difference between current and optimized task analyses
  7. How to decide whether to do a "blue-sky" analysis or one with constraints
  8. How to use your task analysis during design
  9. Quizzes throughout the course to test your knowledge
  10. Exercises throughout the course to practice what you are learning

and much, much more!

Click the "Take This Course" button at the top right of this page now and get started right away. If you want your current and next project to match how your target audience wants to get things done, then you need to get going right away with task analyses.

What are the requirements?

  • Some experience in the design of technology, such as websites, software, apps, web apps, or mobile apps is assumed

What am I going to get from this course?

  • Over 18 lectures and 1 hour of content!
  • Describe what a task analysis is and why it is important to design.
  • Decide what to do a task analysis on
  • Decide on the format you will use to document your task analysis
  • Decide who to invite to a task analysis session
  • Decide whether you are creating a current or an optimized task flow
  • Decide whether you are doing a blue-sky task analysis or one with constraints

What is the target audience?

  • User Experience Designers, Web Designers, Business Analysts, Usability Professionals

What you get with this course?

Not for you? No problem.
30 day money back guarantee

Forever yours.
Lifetime access

Learn on the go.
Desktop, iOS and Android

Get rewarded.
Certificate of completion


Section 1: Introduction To The Course

In this opening lecture Dr. Susan Weinschenk explains how and why task analysis is so critical to the design process 


A short introduction to the instructor, Dr. Susan Weinschenk


This lecture gives a list of all the topics that will be covered in the course.

Section 2: What Is Task Analysis?

This lecture introduces the concept of task analysis and why it is so important in the design of products.


Some examples of what happens when you don't have task analyses developed & documented, or you aren't using them when you design.

Section 3: Developing The Task Analysis

This lecture covers how to choose which tasks to do a task analysis on. 


In this lecture we talk about how you get the information that goes into the task analysis document, and who should be involved.


This lecture discusses whether the task analysis should include any design elements.


This lecture covers how to decide on the appropriate level of granularity -- how detailed should your task analysis be?


This lecture gives a warning about your task analysis losing user actions and turning into a screen flow diagram.


In this lecture you will learn valuable tips for how to document a task analysis in a group session.


This lecture discusses whether, when, and why you should do a current task analysis in addition to an optimized task analysis.


This lecture discusses whether you should create an optimized task analysis with known constraints built in or whether you should create a more "blue-sky" version first.


This lecture describes the difference between task analysis and business work flow analysis, and why doing the latter doesn't mean you can skip the former.

Section 4: Documenting The Task Analysis

This lecture covers the different formats you can use when documenting a task analysis.


This lecture discusses how task analysis is different from use case scenarios, and whether system information should be included in the task analysis document.


Suggestions on how to try out a task analysis as an exercise.

Section 5: How To Use Your Task Analysis

You've got your task analysis documents all done. Now what! This lecture covers how to use your task analysis to communicate with others and to do design.

Instructor Biography

I have a Ph.D. in Psychology and decades of experience as a behavioral scientist, applying psychology to the design of digital products. I'm a consultant to Fortune 1000 companies, start-ups, and educational and government organizations.

A client once referred to me as "The Brain Lady", and it stuck. Probably because I like to teach and consult about brain science.

I'm currently the Founder and Principal of The Team W. I consult, coach, teach, and speak about behavioral science, brain science, psychology, design, innovation, and user experience. I've been lucky enough to travel around the world as a keynote speaker.

I am also an Adjunct Professor at the University of Wisconsin.

My clients include Disney, Amazon, The Mayo Clinic, Zappos, the Federal Trade Commission (USA), and the European Commission.

I like to write books, including: 100 Things Every Designer Needs To Know About People, How To Get People To Do Stuff, 100 Things Every Presenter Needs To Know About People, and Neuro Web Design: What makes them click? I blog at my own website and I blog for Psychology Today.

My work over the years has included the design of websites, software, medical devices, TV ads, physical devices, experiences, and physical spaces to make them persuasive, usable and motivating.

I live in Wisconsin, USA, with my husband. My two children are grown and “launched”. When not teaching, speaking, writing, or blogging, I perform in community theatre, sing jazz, read books, and I'm an avid movie watcher.

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Average Rating
  1. 5 Stars
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  5. 1 Stars
    • Martin Horník

    While the course gets to the point it could feature a little more examples from real life and maybe some sources referred. The speaker knows what she's talking about though. The course description promises exercises but there is actually only one. I got this course with 50% off and I think that's it's real value.

    • Brian Mulder

    Gentle but comprehensive introduction to UX thinking

    Glad the teacher made notes about the differences between other parts of technical, functional and ux design methodes. I took this course to see if I could use it in my team setting in our startup. These are very young people, no experience only theoretical knowledge about product dev. What better point in their time to start at the beginning with the user in mind. This course is certainly a great starter and learn them some important basics they need further on in their careers.

    • Jérôme Lacroix

    Just perfect!

    Once again, you brilliantly explained something that looked complex and hard to do and made it simple to understand and easy to apply. Thanks Suzan!

    • Sumi Saini

    Brief but informative

    Great course on Task Analysis, but was a little too general for my taste. More specific examples and case studies would've made this class much better and given it more depth. But still, a good intro course worth learning from. The clarity of steps, good categories, and clear communication from the instructor were excellent. Thanks!

    • Christian Sax

    Good introduction to task analysis

    The course is for everyone who would like a refresher or is new to the field.

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