** This course provides you with the Fundamental Concepts and Definitions to learn the basics of the ITIL® v3 Foundation exam and its concepts. (This course is a broad overview for my Complete ITILv3 Foundations Exam Preparation course, it contains the first section of that course. This course will give you a basic understanding of the terms and definitions, but does not cover each of the lifecycle phases in depth. If you intend to take the ITILv3 exam, you will need to take my ITILv3 Foundations Exam Preparation course to learn everything needed to pass the exam.) **
The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.
The ITIL® v3 Foundation exam is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining your ITIL® v3 Foundations certification, you are showing employers that you understand the key elements, concepts and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.
This course provides students with a broad overview of the ITIL v3 Lifecycle, its key terms, and definitions. It prepares students for a more in-depth study of the Lifecycle which is necessary to pass the ITILv3 Foundations exam.
A quick welcome message from the instructor in order to get to understand what will be covered in the course and the instructor's background.
This lesson describes the design of the ITIL exam, such as how many questions are on the exam, the type of questions, exam length, and the number of correct questions required to pass the certification exam.
A comparison of Information Technology Service Management (ITSM) and the IT Infrastructure Library (ITIL) and how they relate to one another.
There are many misconceptions about what ITIL does and doesn't provide to the organization. In this lecture, we will cover some basics of what ITIL provides, what it is, and what it is not.
In this lecture, you will learn about the sources and enablers of best practices in ITIL.
An important message from Jason on the course!
Definitions are not the most fun things to learn, but it is essential to learn these definitions in order to understand the rest of this ITIL course and to pass the certification exam. Please do not skip this lecture, it is critical to your understanding of the rest of this course!
This lecture on governance controls explains its importance, and what can happen if you don't implement proper governance controls.
Does ITIL provide you with an optimal organizational structure to use in your organization? View this lecture to find out!
This discussion of risk and the methods of risk management provides you with a good foundation to understand the concept and answer questions relating to risk on the exam.
This lecture discusses when to begin implementing tools and technology to gain efficiencies in ITIL and ITSM.
This lesson provides students with very high-level overview of the 5 phases of the ITILv3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each of these 5 phases must be mastered before you will be ready to take the ITILv3 Foundations certification exam and are covered in-depth in other courses.
A great study guide to ensure you remember where each process fits into the ITIL Lifecycle as we go through each one in the next sections of the course! Downloadable as a PDF from this lecture's resources.
Jason Dion, CISSP No. 349867, is a Adjunct Instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, and Information Technology Infrastructure Library v3. With networking experience dating back to 1992, Jason has been a network engineer for the United States Navy Southern Command, served as the Deputy Director of the Theater Network Operations Center Middle East, and the Information Systems Officer for Navy Information Operations Command Maryland. He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance from University of Maryland University College, a Master’s of Arts and Religion in Pastoral Counseling, and a Bachelor’s of Science in Human Resources Management from New School University. He lives in the greater Washington D.C./Baltimore, Maryland area with his wife and two children.