ITIL® v3 Foundations: Fundamentals & Definitions
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ITIL® v3 Foundations: Fundamentals & Definitions

An introduction to the ITIL® v3 Lifecycle, its key terms, and definitions!
4.4 (170 ratings)
Instead of using a simple lifetime average, Udemy calculates a course's star rating by considering a number of different factors such as the number of ratings, the age of ratings, and the likelihood of fraudulent ratings.
3,519 students enrolled
Created by Jason Dion
Last updated 6/2017
Price: Free
  • 1 hour on-demand video
  • 1 Article
  • 12 Supplemental Resources
  • Full lifetime access
  • Access on mobile and TV
  • Certificate of Completion
What Will I Learn?
  • ...understand the fundamental definitions covered in the ITILv3 framework
  • ready to learn the IT Service Lifecycle and other more complex ITILv3 framework concepts in future courses
View Curriculum
  • There are no prerequisites for this course, we will cover all the key ITILv3 terminology to get you a basic understanding before attempting further study on the ITIL v3 Lifecycle.

** This course provides you with the Fundamental Concepts and Definitions to learn the basics of the ITIL® v3 Foundation exam and its concepts. (This course is a broad overview for my Complete ITILv3 Foundations Exam Preparation course, it contains the first section of that course. This course will give you a basic understanding of the terms and definitions, but does not cover each of the lifecycle phases in depth. If you intend to take the ITILv3 exam, you will need to take my ITILv3 Foundations Exam Preparation course to learn everything needed to pass the exam.) **

The Information Technology Infrastructure Library Version 3 (ITIL® v3) framework has become the standard in IT Service Management across the globe. ITIL® helps all organizations, regardless of their industry or business sector, provide their IT services using the most efficient and economical methods. The framework focuses on IT Service Management best practices and efficient operations, and is used in government, commercial, and non-profit organizations, alike.

The ITIL® v3 Foundation exam is the entry-level certification in the ITIL® framework and offers an exceptional overview of ITIL®. By obtaining your ITIL® v3 Foundations certification, you are showing employers that you understand the  key elements, concepts and terminology used in the ITIL® service lifecycle, including how operations move between each stage of the lifecycle, the processes used, and their overall contribution to the service management best practices.

This course provides students with a broad overview of the ITIL v3 Lifecycle, its key terms, and definitions. It prepares students for a more in-depth study of the Lifecycle which is necessary to pass the ITILv3 Foundations exam.

Who is the target audience?
  • People who require a basic understanding of the ITIL framework
  • People who want to understand how the ITIL framework can be used to enhance IT service management within their organizations
  • IT professionals or others working within an organization that utilized ITIL and who need understand the framework to contribute to an ongoing service improvement
  • Anyone who has an interest in the ITIL framework
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Curriculum For This Course
ITILv3 Foundations: Fundamentals and Definitions
13 Lectures 45:49

A quick welcome message from the instructor in order to get to understand what will be covered in the course and the instructor's background.

Welcome to the ITILv3 Foundations: Fundamentals & Definitions (Part 1) Course!

This lesson describes the design of the ITIL exam, such as how many questions are on the exam, the type of questions, exam length, and the number of correct questions required to pass the certification exam.

Exam Foundations

A comparison of Information Technology Service Management (ITSM) and the IT Infrastructure Library (ITIL) and how they relate to one another.


There are many misconceptions about what ITIL does and doesn't provide to the organization. In this lecture, we will cover some basics of what ITIL provides, what it is, and what it is not.

What Does ITIL Provide?

In this lecture, you will learn about the sources and enablers of best practices in ITIL.

Best Practices

An important message from Jason on the course!

An Important Message About the Course

Definitions are not the most fun things to learn, but it is essential to learn these definitions in order to understand the rest of this ITIL course and to pass the certification exam. Please do not skip this lecture, it is critical to your understanding of the rest of this course!

Essential Definitions

This lecture on governance controls explains its importance, and what can happen if you don't implement proper governance controls.

Governance Control

Does ITIL provide you with an optimal organizational structure to use in your organization? View this lecture to find out!

Organizational Structure

This discussion of risk and the methods of risk management provides you with a good foundation to understand the concept and answer questions relating to risk on the exam.


This lecture discusses when to begin implementing tools and technology to gain efficiencies in ITIL and ITSM.

Toolsets in ITIL

This lesson provides students with very high-level overview of the 5 phases of the ITILv3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each of these 5 phases must be mastered before you will be ready to take the ITILv3 Foundations certification exam and are covered in-depth in other courses.

ITILv3 Service Lifecycle: An Overview

A great study guide to ensure you remember where each process fits into the ITIL Lifecycle as we go through each one in the next sections of the course! Downloadable as a PDF from this lecture's resources.

Overview of Processes & Phases

Fundamentals and Definitions on the ITILv3 Foundations
10 questions
1 Lecture 01:09
BONUS: Congratulations on Completing the Course!
About the Instructor
Jason Dion
4.6 Average rating
573 Reviews
9,417 Students
7 Courses
Cybersecurity Expert (CISSP, CEH, Sec+, Net+, A+, ITIL v3)

Jason Dion, CISSP No. 349867, is a Adjunct Instructor at Liberty University’s College of Engineering and Computational Science and Anne Arundel Community College’s Department of Computing Technologies with multiple information technology professional certifications, including Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), Certified Network Defense Architect (CNDA), Digital Forensic Examiner (DFE), Digital Media Collector (DMC), Security+, Network+, A+, and Information Technology Infrastructure Library v3. With networking experience dating back to 1992, Jason has been a network engineer for the United States Navy Southern Command, served as the Deputy Director of the Theater Network Operations Center Middle East, and the Information Systems Officer for Navy Information Operations Command Maryland. He holds a Master’s of Science degree in Information Technology with a specialization in Information Assurance from University of Maryland University College, a Master’s of Arts and Religion in Pastoral Counseling, and a Bachelor’s of Science in Human Resources Management from New School University. He lives in the greater Washington D.C./Baltimore, Maryland area with his wife and two children.