According to a 2012 study by CareerBuilder, 35% of the workforce encounters bullies at work. Workplace bullying is systematic psychological abuse that degrades and humiliates, and causes anxiety, depression, burnout, and lower levels of job satisfaction in targets and bystanders. Bullying includes frequent yelling, manipulation of work, nasty emails, social isolation, and a host of other negative behaviors. If allowed to flourish, it invites severe, damaging consequences for your organization, including increased turnover, communication breakdown, reduced quality in work and poor customer service.
Join Catherine Mattice, internationally-recognized expert and author of the book hailed by Ken Blanchard as “the most comprehensive and valuable handbook” on workplace bullying, as she takes you through the process of developing effective strategies for dealing with workplace bullying and provides a step-by-step guide for building a healthy workplace where employees can thrive.
Review Questions: 10 Steps to Replacing Workplace Bullying with a Positive Workplace
Final Exam: 10 Steps to Replacing Workplace Bullying with a Positive Workplace
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Catherine M. Mattice, MA, SPHR, SHRM-SCP is the President of consulting and training firm, Civility Partners, and has been successfully providing programs in building positive workplaces since 2007. She has published in a variety of trade magazines and has appeared several times on national affiliates of FOX, NBC, and ABC as an expert, as well as in USA Today, Inc Magazine, Huffington Post, Entrepreneur Magazine, and more. Catherine is the past-President of the American Society of Training & Development (ASTD), San Diego Chapter, and an adjunct at the National University and Southwestern College. In his book foreword, Ken Blanchard called her book, "BACK OFF! Your Kick-Ass Guide to Ending Bullying at Work," as the most comprehensive and valuable handbook on the topic. Her clients include Fortune 500’s, the Navy and Marine Corps, hospitals, universities, government agencies, nonprofits and small businesses.