Shruti Tyagi is a seasoned data analytics and artificial intelligence (AI) expert with over 15 years of experience in software development, cloud computing, and SaaS. As a Senior Manager at ServiceNow, she leads AI-driven initiatives that enhance IT operations, streamline workflows, and improve customer experiences through predictive analytics and anomaly detection.

Shruti is a passionate advocate for innovation, specializing in IT Operations Management (ITOM), IT Service Management (ITSM), and AI-powered automation. Her work has helped global enterprises proactively reduce downtime, boost efficiency, and strengthen IT resilience.

She is the author of IT Operations Excellence: Data-Driven Tools and Techniques for Transformative Results, a practical guide for applying AI in IT ecosystems. Shruti combines a deep technical background with strategic leadership, offering learners valuable insights grounded in real-world experience.

Beyond her professional achievements, Shruti is a dedicated mentor, championing diversity in tech and empowering the next generation of leaders. Her courses are designed to equip learners with actionable skills in AI, analytics, and IT operations—driving both career growth and organizational impact.