My name is Sawan Dongre , I Have total 10 Years of Experience in the field of ITSM, Which Includes Incident , Problem, Change & Configuration Management. Me Holds a Bachelor's degree in Commerce (B. Com), a Master's in Business Administration (MBA), a Master of Arts in Economics (MA), and a Bachelor of Laws (LLB). His multidisciplinary education has equipped him with a comprehensive understanding of both business operations and legal frameworks, enabling him to navigate complex incidents with ease.