Dr. Mark Szabo, MBA, JD, PhD, is the founder of the Center for Complex Conflict and author of the groundbreaking book Fight Different: The Power of Focal Thinking in Systemic Conflicts. His background is a unique combination of law, communications, consumer research, and design thinking. His approach to public-facing conflicts is rooted in the latest research on complexity theory, and he presents it in a practical, easy-to-understand way that will give you tools you can put to use immediately.