This is Mahmoud Elnady Senior Pre-Sales Consultant have +7 years experience in IT Management Software like IT Service Management Solutions , Network Monitoring Solutions , End Point Management Solutions , AD Management Solutions , SIEM Solutions , and Excellent knowledge with most vendors in this field like ManageEngine , Solarwind , Service Now , Zendesk , freshdesk , and my vision is deliver good knowledge for this applications to the IT Members to can make the IT Management easy for use with simple tools .